Customer Support Executive
- No. of Openings 3
- Industry IT & Telecommunication
- Category Customer Service
- Location Kalikasthan, Kathmandu, Kathmandu District
- Job Level Mid Level
- Salary Nrs. Monthly (Negotiable)
- Education Level Bachelors
- Desired Candidate Female Only
- Experience 1 + year
- Expiry date Jul 30, 2025 (Expired)
- Skills Customer Relationship Management, problem solving, team collaboration, Effective communication, Team player & quick learner
Job Description
We’re looking for a proactive and empathetic Customer Support Executive who can effectively manage customer inquiries and deliver outstanding support experiences. You’ll be the first point of contact for our users and clients, playing a crucial role in building trust and long-term satisfaction.
Handle incoming customer queries through chat, email, and phone in a timely and professional manner.
Offer clear, concise, and friendly support, ensuring issues are resolved efficiently.
Log and track support tickets, updating internal systems with accurate customer information and status updates.
Escalate complex issues to relevant departments and follow up to ensure resolution.
Work collaboratively with product, operations, and tech teams to relay customer feedback and enhance user experience.
Maintain a high standard of service quality, empathy, and professionalism in every interaction.
Proactively suggest solutions and self-help content to customers when possible.
Contribute to a knowledge base or FAQs to improve future support response efficiency.
Job Specification
What We’re Looking For:
Willingness to work in either (7 AM – 3 PM) or (12 PM – 8 PM) shift.
Excellent verbal and written communication skills in English.
Good listening skills and a problem-solving attitude.
Basic understanding of SaaS products or tech platforms is a bonus.
Strong time management and multitasking abilities.
Comfort in working independently as well as part of a team.
Must be comfortable with either the morning or night shift schedule.
Prior experience in customer support, helpdesk, or call center is preferred but not mandatory.
Perks & Benefits:
Opportunity to work in a tech-driven, fast-paced environment
Learning and growth opportunities in the customer success space
Work with a friendly and collaborative team
Competitive compensation package
About Company
At Scodus, our goal is clear: to empower startups and businesses worldwide to achieve their full potential swiftly and efficiently. Through our global Dev-as-a-Service model, we break down barriers and deliver top-notch solutions tailored to your needs. Our dedicated team ensures speedy project delivery and unparalleled service, ensuring that your business thrives in today's competitive landscape.We're not just a software solutions company were your partner in success.
With a focus on innovation and collaboration, we create MVPs, develop cutting-edge products, and foster growth for startups and enterprises alike. At Scodus, we're committed to accelerating your journey to success, no matter where your business takes you. With our team, empower businesses to achieve more with affordable pricing.Tech Proficiency with Team Scodus, Enhancing Business Efficiency
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