Delivery Intern

Job Description

Internship Duration: 3 months
Location: Onsite

Role Overview:

The delivery intern will work closely with the Delivery Manager and the wider CSD team to gain hands-on experience in IT service delivery, ensuring smooth project workflows while working within structured guidelines.

The intern will support delivery initiatives and will collaborate closely with cross-functional teams, including Sales, Engineering, Core IT, People & Culture, Finance, Legal, and Facility teams. The focus will be on tracking commitments, assisting with impediment resolution, and enhancing visibility into project progress under the guidance of the delivery manager to facilitate smooth project transitions and support operational excellence.

Key Responsibilities:

Client Engagement & Communication:

• Assist in transitioning new clients from Sales to CSD by preparing necessary documentation as per the delivery checklist.
  

• Support draft of client status updates, logging all interactions and action items.
  

• Coordinate and document minutes from client calls and internal meetings
  

Project Coordination & Support:

• Assist in tracking delivery timelines, key milestones, productivity and project risks as directed by the Delivery Manager.
  

• Help prepare status reports and project updates to maintain transparency across teams.
  

• Assist in managing cross-functional collaboration between CSD, Engineering, and other departments.
  

Process Improvement & Reporting:

• Assist in updating and maintaining dashboards, documentation, and delivery reports.
  

• Help analyze delivery metrics and KPIs to track project health, productivity and efficiency.
  

• Assist in process optimization initiatives to enhance service delivery efficiency under the guidance of the Delivery Manager.
  

Cross-Departmental Collaboration:

• Coordinate with People & Culture for updates on recruitment requirements and ensure hiring are done on time and as per client need
  

• Draft necessary support documents for Finance & Legal to ensure compliance with contracts, invoicing, and service agreements.
  

• Collaborate with Engineering & Core IT for execution of technical requirements of resources and projects.
  

Key Qualifications & Skills:

Education:

• A bachelor's degree in business administration is preferred, with additional value placed on familiarity with the IT industry.
  

Skills:

• Strong organizational and coordination skills.
  

• Excellent communication and problem-solving abilities.
  

• Ability to multitask and work in a fast-paced environment.
  

• Familiarity with project management tools (JIRA, Confluence, etc.) and basic understanding of project management methodologies would be a plus.
  

Growth & Learning Opportunities:

• Hands-on exposure to IT service delivery
  

• Experience in client management, project execution, and cross-functional collaboration.
  

• Pathway to transition into Delivery Coordinator
  

Performance Indicators (KPIs):

• Accuracy & Timeliness – Assisting in project tracking, reporting, and updates.
  

• Client Support & Communication – Ensuring clear and structured client interactions and documentation.
  

• Process Adherence – Following delivery guidelines and best practices set by the Delivery Manager.
  

• Proactive Assistance – Identifying challenges and escalating issues effectively.