Onboarding & Support Executive
- No. of Openings 2
- Industry IT & Telecommunication
- Category Customer Service
- Location Kalikasthan, Kathmandu, Kathmandu District
- Job Level Junior Level
- Salary Nrs. Monthly (Negotiable)
- Education Level Bachelors
- Desired Candidate Both(Female, Male)
- Experience 1 + year
- Expiry date Jul 30, 2025 (Expired)
- Skills Lead Generation & negotation, Client support specialization, Onboarding, Written and Verbal Communication, Effective Time Management
Job Description
We are seeking a highly motivated and organized Onboarding & Support Executive to join our team at Scodus. In this role, you will act as the first point of contact for new users and clients, ensuring a smooth and successful onboarding experience. Your mission is to help users get the most value out of our platform by guiding them from signup to successful product adoption.
This position requires a proactive communicator, a tech-savvy problem solver, and someone who is deeply customer-focused.
Key Responsibilities:
Lead the onboarding process for new users/clients by offering step-by-step guidance and tailored setup assistance.
Conduct live walkthroughs, webinars, or training sessions to help clients understand product functionality and best practices.
Create and share tutorials, recorded demos, or documentation to support client education and self-service learning.
Serve as the primary contact post-signup, ensuring clients are engaged, supported, and progressing through the onboarding journey.
Track key onboarding metrics (e.g. activation rate, time-to-value) and follow up on any stalled accounts.
Collaborate with the customer success, product, and tech teams to relay feedback and improve user experience.
Identify potential pain points early in the client journey and provide proactive solutions.
Assist in maintaining an internal knowledge base, playbooks, and onboarding resources.
Job Specification
What We’re Looking For:
Excellent verbal and written communication skills with a focus on clarity, empathy, and helpfulness.
Strong interpersonal skills to build rapport with clients from various backgrounds and industries.
Prior experience working with SaaS platforms, CRMs, or client-facing tools is highly preferred.
Ability to manage and prioritize multiple onboarding tracks at the same time.
Detail-oriented and process-driven, with the ability to spot inefficiencies and suggest improvements.
Familiarity with support tools like Intercom, Zendesk, HubSpot, or similar is a plus.
Experience in onboarding, client success, technical support, or training roles is an advantage.
Why Work With Scodus?
Be part of a tech-driven and rapidly growing company working on cutting-edge digital solutions
Work on global projects with meaningful impact across industries
A culture that values learning, creativity, and continuous improvement
Supportive, inclusive, and collaborative team environment
Room for career growth and skill development
Flexible working arrangements and respect for work-life balance
About Company
At Scodus, our goal is clear: to empower startups and businesses worldwide to achieve their full potential swiftly and efficiently. Through our global Dev-as-a-Service model, we break down barriers and deliver top-notch solutions tailored to your needs. Our dedicated team ensures speedy project delivery and unparalleled service, ensuring that your business thrives in today's competitive landscape.We're not just a software solutions company were your partner in success.
With a focus on innovation and collaboration, we create MVPs, develop cutting-edge products, and foster growth for startups and enterprises alike. At Scodus, we're committed to accelerating your journey to success, no matter where your business takes you. With our team, empower businesses to achieve more with affordable pricing.Tech Proficiency with Team Scodus, Enhancing Business Efficiency
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