Position: Customer Service Representative (Premium Job)

Job Description

We are looking for someone with pleasant personality and dynamic professional attitude for our organization. 

Our ideal candidate can deal efficiently with complaints and has a solid customer service approach.

Ultimately, you should be able to ensure that we provide professional and friendly service to all our customers.

Responsibilities:

• Ensure timely and accurate customer service.
• Maintain positive, empathetic and professional attitude towards customers all the time.
• Respond to questions and concerns about the organization and guide them to the concerned department if they have any queries.
• Handle complaints and specific customers’ requests.
• Keeping records of customer’s interactions, phone calls, and complaints.
• Maintain an organized and comprehensive filing system.
• Maintain required pars of customer services department.
• Troubleshoot emergencies
• Perform and undertake all other duties and responsibilities as requested by the Immediate S

Job Specification

Education:

• Minimum Bachelor’s degree. 
• Must be able to read, speak, write, and understand the primary language used in the workplace.

Experience:

• Proven work experience as a Customer Service Officer with office management and general administrative tasks.

Job Specifications

• Proficiency in English (oral and written)
• Solid knowledge of MS Office, particularly Excel and Word
• Excellent communication and people skills
• Good organizational and multitasking abilities.
• Problem-solving skills