Kamaladi, Kathmandu District
Customer Service
Oct 21, 2025
(Expired)
Salary
Nrs. 25K-30K Monthly(Negotiable)
This job has been expired
on 2025-10-21
Job Overview
Openings
1
Industry
Automobile
Category
Customer Service
Job Level
Entry Level
Job Type
Full Time
Salary
Nrs. 25K-30K Monthly
(Negotiable)
Education
Bachelors
Experience
1 + year
Job Shift
Day
Gender
Female
Required Skills
Ability to perform under pressure
Active Listener
Verbal Communication
Client Relationship Building
Conflict Resolution
Patience
Job Description
We are looking for a Customer Experience Officer- Rental to manage rider onboarding, leasing operations, and customer relationships. If you enjoy building strong client connections and ensuring smooth operations, this role is perfect for you.
Key Responsibilities
Leasing & Onboarding
Facilitate rider onboarding, including document verification and scooter handover.
Provide orientation to riders on vehicle usage, safety, and lease terms.
Customer Experience & Support
Serve as the primary contact for leasing inquiries.
Handle customer concerns, complaints, and requests professionally.
Build long-term relationships to drive rider satisfaction and retention.
Operations & Compliance
Monitor lease payments and follow up for timely collections.
Ensure scooters are used according to lease agreements.
Coordinate with operations team for scooter allocation, GPS tracking, and servicing.
Reporting & Documentation
Maintain accurate lease files, rider records, and payment history.
Prepare reports on leasing performance and customer trends.
Job Specification
Qualifications & Skills
Bachelor’s degree in Management or related field.
1 years of experience in leasing, sales, customer service, or financial services (experience in mobility or rental is a plus).
Strong communication, negotiation, and interpersonal skills.
Good understanding of contracts, agreements, and compliance processes.
Proficiency in MS Office
Ability to multitask and work under pressure.
We are looking for a Customer Experience Officer- Rental to manage rider onboarding, leasing operations, and customer relationships. If you enjoy building strong client connections and ensuring smooth operations, this role is perfect for you.
Key Responsibilities
Leasing & Onboarding
Facilitate rider onboarding, including document verification and scooter handover.
Provide orientation to riders on vehicle usage, safety, and lease terms.
Customer Experience & Support
Serve as the primary contact for leasing inquiries.
Handle customer concerns, complaints, and requests professionally.
Build long-term relationships to drive rider satisfaction and retention.
Operations & Compliance
Monitor lease payments and follow up for timely collections.
Ensure scooters are used according to lease agreements.
Coordinate with operations team for scooter allocation, GPS tracking, and servicing.
Reporting & Documentation
Maintain accurate lease files, rider records, and payment history.
Prepare reports on leasing performance and customer trends.
Qualifications & Skills
Bachelor’s degree in Management or related field.
1 years of experience in leasing, sales, customer service, or financial services (experience in mobility or rental is a plus).
Strong communication, negotiation, and interpersonal skills.
Good understanding of contracts, agreements, and compliance processes.
Proficiency in MS Office
Ability to multitask and work under pressure.
This job has been expired
on 2025-10-21
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