Customer Experience Officer- Rental Gogoro Nepal

Customer Experience Officer- Rental

  • No. of Openings 1
  • Industry Automobile
  • Category Customer Service
  • Location Kamaladi, Kathmandu District
  • Job Level Entry Level
  • Salary Nrs. 25K-30K Monthly (Negotiable)
  • Education Level Bachelors
  • Desired Candidate Female Only
  • Experience 1 + year
  • Expiry date Oct 21, 2025 (Expired)
  • Skills Ability to perform under pressure, Active Listener, Verbal Communication, Client Relationship Building, Conflict Resolution, Patience
Job Description

We are looking for a Customer Experience Officer- Rental to manage rider onboarding, leasing operations, and customer relationships. If you enjoy building strong client connections and ensuring smooth operations, this role is perfect for you.

Key Responsibilities

Leasing & Onboarding

  • Facilitate rider onboarding, including document verification and scooter handover.
  • Provide orientation to riders on vehicle usage, safety, and lease terms.

Customer Experience & Support

  • Serve as the primary contact for leasing inquiries.
  • Handle customer concerns, complaints, and requests professionally.
  • Build long-term relationships to drive rider satisfaction and retention.

Operations & Compliance

  • Monitor lease payments and follow up for timely collections.
  • Ensure scooters are used according to lease agreements.
  • Coordinate with operations team for scooter allocation, GPS tracking, and servicing.

Reporting & Documentation

  • Maintain accurate lease files, rider records, and payment history.
  • Prepare reports on leasing performance and customer trends.
Job Specification

Qualifications & Skills

  • Bachelor’s degree in Management or related field.
  • 1 years of experience in leasing, sales, customer service, or financial services (experience in mobility or rental is a plus).
  • Strong communication, negotiation, and interpersonal skills.
  • Good understanding of contracts, agreements, and compliance processes.
  • Proficiency in MS Office
  • Ability to multitask and work under pressure.

 

This job has been expired on 2025-10-21
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