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Customer Experience Officer- Rental

No. of Openings 1
Industry Automobile
Category Customer Service
Location Kamaladi, Kathmandu District
Job Level Entry Level
Salary Nrs. 25K-30K Monthly (Negotiable)
Education Level Bachelors
Desired Candidate Female Only
Experience 1 + year
Expiry date Oct 21, 2025 (Expired)
Skills Ability to perform under pressure, Active Listener, Verbal Communication, Client Relationship Building, Conflict Resolution, Patience

Job Description

We are looking for a Customer Experience Officer- Rental to manage rider onboarding, leasing operations, and customer relationships. If you enjoy building strong client connections and ensuring smooth operations, this role is perfect for you.

Key Responsibilities

Leasing & Onboarding

Facilitate rider onboarding, including document verification and scooter handover.
Provide orientation to riders on vehicle usage, safety, and lease terms.

Customer Experience & Support

Serve as the primary contact for leasing inquiries.
Handle customer concerns, complaints, and requests professionally.
Build long-term relationships to drive rider satisfaction and retention.

Operations & Compliance

Monitor lease payments and follow up for timely collections.
Ensure scooters are used according to lease agreements.
Coordinate with operations team for scooter allocation, GPS tracking, and servicing.

Reporting & Documentation

Maintain accurate lease files, rider records, and payment history.
Prepare reports on leasing performance and customer trends.

Job Specification

Qualifications & Skills

Bachelor’s degree in Management or related field.
1 years of experience in leasing, sales, customer service, or financial services (experience in mobility or rental is a plus).
Strong communication, negotiation, and interpersonal skills.
Good understanding of contracts, agreements, and compliance processes.
Proficiency in MS Office
Ability to multitask and work under pressure.

This job has been expired on 2025-10-21