Receptionist/CSR
- No. of Openings 1
- Industry Other
- Category Front Desk/ Receptionist/ Secretarial
- Location Baluwatar, Kathmandu, Nepal
- Job Level Entry Level
- Salary Nrs. Monthly (Negotiable)
- Education Level Bachelors
- Desired Candidate Female Only
- Experience Fresher
- Expiry date Jan 14, 2026 (Expired)
- Skills Ability to multitask, Client Communication, Client support specialization, Call handling, Email & communication, Basic computer knowledge
Job Description
The Receptionist is the first point of contact for clients visiting or contacting the tour and travel company. The role is responsible for managing front-desk operations, handling inquiries related to travel services, coordinating with internal teams, and ensuring a welcoming and professional experience for all clients.
Key Responsibilities
- Greet and welcome clients and guests in a polite and professional manner.
- Answer incoming calls, emails, and inquiries related to tour packages, visas, ticketing, and general information.
- Direct client queries to the appropriate department (sales, ticketing, operations, visa).
- Maintain the reception area in a clean, organized, and presentable condition.
- Schedule appointments and manage visitor logs.
- Assist the sales and operations team with basic administrative support.
- Handle incoming and outgoing correspondence (couriers, emails, documents).
- Maintain client records, inquiry logs, and follow-up lists.
- Provide accurate information about company services, promotions, and offers.
- Support booking documentation, invoicing, and filing when required.
- Ensure confidentiality of client and company information at all times.
Job Specification
Education & Qualification
- Minimum +2 / Diploma (Bachelor’s degree preferred).
- Certification or training in Hospitality, Tourism, or Customer Service is an advantage.
Experience
- Minimum 1 year of experience in a receptionist or front desk role (tour & travel industry preferred).
- Freshers with strong communication skills
Skills & Competencies
- Excellent verbal and written communication skills.
- Pleasant personality with a customer-focused attitude.
- Strong organizational and multitasking abilities.
- Basic knowledge of tour packages, travel documentation, and destinations.
- Proficient in MS Office (Word, Excel, Email).
- Ability to handle clients professionally under pressure.
- Good telephone etiquette and interpersonal skills.
- Attention to detail and problem-solving ability.
Language Requirement
- Fluency in English and Nepali (additional languages are a plus).
This job has been expired
on 2026-01-14
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