Front Desk / Receptionist

Job Responsibilities:

• Ensure all appointments sent in system are confirmed with an outcall to invite patients for Centre visit.
• Ensure appointments confirmed are in line with Centre head availability.
• Manage calls, receive & pass on relevant messages to the concerned personnel.
• Address patient grievances & communicate the same to PX team and CH when needed.
• Monitor online reviews & communicate negative feedback to PX team and CH
• Handle MIS on a daily basis & report to the concerned authority as and when needed.
• Ensure Front Office is always a clean & safe environment, manage equipment and adhere to SOPs & other company norms with integrity towards all stakeholders.
• Participate and contribute in quality improvement initiatives to ensure better performance and achieve business objectives.

• .Minimum of 2 years of experience in a front desk or customer service role, preferably in an office environment

• Pleasant and professional personality with strong interpersonal skills

• Proficiency in written and spoken English and Nepali

• Good working knowledge of MS Office applications

• Ability to thrive in a fast-paced work environment

• Strong attention to detail with excellent organizational skills

• Ability to manage multiple tasks efficiently in a busy office setting

• Bachelor’s degree currently in progress in any discipline