Telesales & Lead Management Intern

Job Description

Telesales & Lead Management Intern

Position: Lead Controller – Paid Internship

Department: Sales & Student Enrollment

Type: Paid Internship / Performance-Based

Work Mode: Flexible / Lead-Based Working Hours

Location: Kathmandu

About the Role

We are looking for enthusiastic, confident, and people-oriented interns who enjoy talking with people and are passionate about telesales, communication, counseling, and customer engagement.

As a Lead Controller, you will communicate with leads collected through our marketing campaigns, understand their interests and requirements, provide relevant information about our training programs, follow up with interested candidates, and support them in making the decision to join the appropriate program.

Key Responsibilities1. Lead Calling & Communication

• Call leads received through online/offline marketing campaigns.
• Introduce yourself and communicate professionally with potential students/customers.
• Understand the lead's needs, interests, background, and expectations.
• Maintain a friendly, respectful, and professional conversation.
• Answer basic questions about courses, training programs, schedules, fees, and enrollment procedures.

2. Lead Counseling & Conversion

• Explain suitable training programs clearly and confidently.
• Identify genuine/interested leads and understand their level of interest.
• Discuss program benefits, career opportunities, course structure, and available options.
• Handle questions, concerns, and objections professionally.
• Encourage interested leads to visit, register, or join the appropriate program.
• Follow up with leads until they make a clear decision.

3. Lead Follow-Up & Management

• Maintain regular follow-ups with interested and pending leads.
• Record call outcomes and lead status accurately.
• Categorize leads such as:
• New Lead
• Contacted
• Interested
• Follow-Up Required
• Ready to Join
• Converted
• Not Interested
• Call Back Later
• Ensure no potential lead is missed.
• Update daily lead and conversion reports.

4. Target-Based Performance

• Work toward assigned daily/weekly/monthly calling and conversion targets.
• Focus on quality conversations and successful conversions, not only the number of calls.
• Improve conversion performance through follow-up and effective communication.
• Participate in performance reviews and sales improvement activities.

5. Team Coordination

• Coordinate with the marketing and training/enrollment teams.
• Share important feedback received from leads.
• Report common questions, objections, and reasons for non-conversion.
• Inform the responsible team when a lead is ready for enrollment or requires additional support.

Working Time & Flexibility

• Working hours will be flexible and based on lead volume and business requirements.
• The intern should be available during mutually agreed working periods.
• Additional calling/follow-up time may occasionally be required when lead activity is high.
• Performance and results will be evaluated based on agreed targets and working commitments.

Who We Are Looking For

We are looking for someone who:

• Loves talking and interacting with people.
• Has a strong interest in telesales and communication.
• Is confident, energetic, and persuasive.
• Can listen carefully and understand customer needs.
• Is comfortable making frequent phone calls.
• Has a target-oriented mindset.
• Is patient and able to handle rejection positively.
• Can maintain professional communication.
• Is willing to learn sales, counseling, and lead-management skills.
• Can work independently while coordinating with a team.

Preferred Skills

• Good verbal communication skills.
• Basic computer/mobile skills.
• Nepali communication is essential; English communication is an advantage.
• Previous experience in telesales, telemarketing, counseling, customer service, or sales is an advantage but not mandatory.
• Freshers and motivated learners are encouraged to apply.

Key Performance Indicators (KPIs)

Performance may be measured through:

• Number of leads contacted.
• Successful conversations.
• Follow-up completion rate.
• Interested leads generated.
• Enrollment-ready leads.
• Conversion/enrollment rate.
• Accuracy of lead records.
• Response and follow-up discipline.
• Overall contribution to enrollment targets.

What You Will Learn

During the internship, you will gain practical experience in:

• Telesales
• Customer communication
• Lead generation and management
• Sales counseling
• Objection handling
• Follow-up techniques
• Conversion strategies
• Customer relationship management
• Target-based sales
• Professional communication

Ideal Candidate

• If you enjoy talking to people, are passionate about sales, like achieving targets, and want to build practical experience in telesales and customer communication, this internship is for you.