English Mentor Supervisor
- Industry Other
- Category Education & Teaching
- Location Kathmandu, Nepal
- Salary Not Disclosed
- Expiry date Aug 23, 2026 (6 days left)
Job Description
Specification & Core Responsibilities
Key Responsibilities
1. Mentor Performance Management
Monitor and evaluate mentor performance through regular QA (Quality Assurance) of English mentoring sessions
Ensure mentors maintain high standards of spoken and written English
Track KPIs and implement performance improvement plans where required
2. Feedback & Development
Provide frequent, structured feedback with a focus on communication clarity, fluency, and delivery
Conduct regular 1:1 sessions to guide mentors in improving their English proficiency and teaching effectiveness
3. Workplan & Scheduling
Design and manage mentor schedules and session plans
Ensure consistent availability of mentors for English-focused sessions
4. Team Management & Assessment
Oversee daily mentor operations and maintain team performance standards
Evaluate team capability and identify the need for additional English mentors
5. Recruitment & Onboarding
Partner in hiring mentors with strong English communication skills
Assess candidates’ English proficiency during the recruitment process
Support onboarding and training aligned with expected communication standards
6. Grievance Handling
Address mentor concerns professionally and in a timely manner
Facilitate conflict resolution within the team
Job Specification
Bachelor’s degree in HR, Education, English, Business, or related field
Excellent English proficiency (spoken and written) is mandatory
Proven experience in mentoring, training, or team supervision
Strong communication, coaching, and interpersonal skills
Ability to assess and improve language delivery and communication quality
Good organizational and time management abilities
