Front Desk Officer

Job Description

Company Description N.E.C.C. Educational Consultancy Pvt. Ltd. is committed to providing genuine educational and career counseling services at competitive prices. The company operates on principles of honesty, integrity, and dedicated client service, upheld by enthusiastic and professional staff. Its mission is to foster critical thinking, intellectual curiosity, innovation, and a culture that values freedom of thought and diverse perspectives. N.E.C.C. aims to encourage academic and socio-cultural growth while maintaining high standards of integrity and character. The company seeks to expand its presence nationally and internationally, strengthening its market share and financial growth.

Role Description The Front Desk Officer is a full-time, on-site role based in Kathmandu. This position is responsible for welcoming visitors, answering inquiries, managing incoming calls, and directing clients to appropriate departments or counselors. The role includes handling reception desk duties such as appointment scheduling, maintaining visitor logs, and managing incoming and outgoing mail. The Front Desk Officer will support day-to-day office administration, including organizing documents, coordinating meeting rooms, and ensuring the front office remains orderly and presentable. The individual will collaborate with counseling and operations teams to provide accurate information, deliver high-quality customer service, and maintain a professional first point of contact for the organization.

Qualifications

• Candidates should possess strong Interpersonal Skills and Customer Service abilities to interact effectively with students, parents, and partners.
• Candidates should possess Receptionist Duties experience, including handling inquiries, managing appointments, and maintaining visitor records.
• Candidates should possess Office Administration skills, such as document handling, coordination of meetings, and basic record-keeping.
• Candidates should possess familiarity with Office Equipment, including telephones, printers, scanners, and computers.
• Candidates should have clear verbal and written communication skills, professional telephone etiquette, and a client-focused mindset.
• Candidates should demonstrate reliability, attention to detail, time management, and the ability to handle multiple tasks efficiently.
• Prior experience in a front desk or administrative role, preferably in an educational or consulting environment, is an advantage.
• A minimum of a high school diploma is required; additional coursework or a degree in business, administration, or related fields is beneficial.