At TalentPop App, we believe every support interaction is a chance to grow a brand. We are looking for a Sales-Driven Customer Support Specialist who can balance empathetic problem-solving with a proactive sales mindset. If you enjoy helping people while hitting revenue targets, this is the perfect remote role for you.
CRITICAL: APPLICATION FAST-TRACK INSTRUCTIONS
To ensure your application is processed by our Recruitment Team, you must follow these steps exactly. Failure to do so will result in an automatic disqualification.
- When selecting the position during your application, please choose “Brand Concierge” from the list.
- In the application form, enter the application code: BCS
- Provide expert customer assistance via phone, email, and live chat while identifying upselling and cross-selling opportunities.
- Proactively suggest product bundles and upgrades to increase the Average Order Value (AOV).
- Convert general inquiries into confirmed sales through relationship-building and expert product knowledge.
- Maintain high CSAT scores while meeting specific daily and weekly sales conversion targets.
- Experience: Minimum 1 year of proven remote sales and customer support experience, preferably in E-commerce.
- Internet: A stable, high-speed connection with at least 25 Mbps for both Upload and Download speeds.
- Hardware: A personal PC or laptop with an Intel i5 processor or higher.
- Environment: A quiet, professional home office space free from background noise for voice calls.
- 100% permanent work-from-home setup.
- Competitive base pay plus performance-based sales commissions.
- HMO health coverage or a monthly health stipend.
- Paid Time Off (PTO) and annual performance-based raises.
