Loan Processing Associate (LPA)
- Industry Other
- Category Documentation
- Location Lalitpur, Nepal
- Expiry date May 03, 2026 (5 days left)
Job Description
Who We AreAt Alaya, we pride ourselves on our guiding values of Care, Passion, and Oneness. We offer tailored solutions to our clients, helping them achieve their financial goals with confidence. As a member of our team, you will collaborate with like-minded individuals, celebrate your unique talents, and forge lifelong connections. Our dedication to excellence has earned us numerous awards, including the 2023 HRD Asia 5-Star Employers of Choice Award.
About The Role
The Loan Processing Associate plays a critical role in ensuring the smooth and accurate processing of home loan applications. This position offers a dynamic and structured learning environment, where you will develop expertise in managing loan files from submission to settlement. You will engage with clients, brokers, and lenders, ensuring exceptional service delivery while maintaining compliance and data accuracy. This role is ideal for detail-oriented individuals with a passion for delivering quality results in a fast-paced and collaborative setting.
What You Will Be Doing
- End-to-End Loan Processing: You will handle loan applications and client documentation with precision and care, ensuring smooth and timely processing.
- Client Communication: As the primary point of contact, you'll guide clients through their loan journey, providing clear answers and resolving any issues that arise.
- Team Collaboration: You'll work closely with cross-functional teams, ensuring client expectations are met and driving positive loan outcomes.
At Alaya, we hire based on our Northstar principles: Never Settler, Owner Mindset, Relentless Learner, Together First, and Honestly Courageous.
- You thrive in a supportive environment where attention to detail and cooperation are valued.
- You take accountability and ownership, ensuring meticulous accuracy in every task.
- You remain focused on achieving outcomes, not just completing tasks, and you don't settle for "good enough".
- You are adaptable, resilient, and approach challenges with a positive mindset.
- You are open to using AI tools to improve efficiency and accuracy.
- If you prefer to only follow instructions or do the minimum required, this role may not be the right fit.
- A Master's degree preferred (either running or completed) ideally with a finance background or ACCA Affiliates (13 papers completed)
- Experience: At least 6 months of internship or work experience (preferred).
- Excellent Communication Skills: Strong written and verbal skills to engage effectively with clients and colleagues.
- Attention to Detail: A sharp eye for accuracy when managing documentation and processes.
- Tech Readiness: Basic proficiency in Microsoft Office tools (Excel, Word), Google Workspace and the ability to quickly adapt to new software.
- Mindset: You are accountable, agile, and eager to grow within a supportive and collaborative team.
- Work Ethics: High levels of accountability and strong organizational skills.
About
At Alaya, our team is our most valuable asset. We are passionate about creating a work environment where care for one another, passion for excellence, and a sense of oneness drive everything we do. Here's what you can expect:
- Growth Opportunities: We are committed to your personal and professional development.
- Inclusive Culture: Be part of a team where your ideas and contributions are valued, and where you can make a meaningful impact.
- Meaningful Work: Play a crucial role in helping clients navigate the loan process while supporting Alaya's continued success.
Besides the list of benefits that the Labour Law mandates, we also offer;
- Social Security Fund (SSF)
- Exclusive leaves and bonuses
- Festival, profit, and book reading bonus
- Team building activities and social events
- Accident and medical insurance coverage
- International working environment exposure
- Continuous learning and development opportunities
- Customer Referral - Refer your friends and relatives in Australia to use our services and we'll reward you!
Ready to Join Us?
If you're passionate about client service and eager to grow with a company that values your contributions, we'd love to hear from you.
Disclaimer: By submitting your job application, you are consenting to the retention of your personal data in our database for recruitment purposes. Your data will be held securely and will only be accessible to authorized personnel.
