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Brand Concierge (Sales & Support) - 100% Remote

Industry Other
Category Hospitality
Location Biratnagar, Nepal
Expiry date Apr 19, 2026 (7 days left)

Job Description

Join TalentPop App as a Brand Concierge (Sales & Support)!

Are you ready to create meaningful customer connections that go beyond support? TalentPop App is looking for a Brand Concierge. In this role, you will be the face of fast-growing E-commerce brands, driving engagement, retention, and sales in every interaction.

CRITICAL: APPLICATION FAST-TRACK

To ensure your application is reviewed, you must follow these steps exactly:

When selecting the position, please choose “Brand Concierge”.
In the application form, enter the code: BCS

What You’ll Do

Engage shoppers via phone, email, live chat, and SMS to assist with orders and product recommendations.
Identify opportunities for upselling, cross-selling, and product bundling to increase order value.
Manage order-related concerns like tracking and returns to ensure a positive post-purchase experience.
Represent the brand by ensuring each interaction aligns with its specific tone and service standards.

Requirements

At least 1 year of proven remote/online sales and customer support experience.
Prior E-commerce experience (comfortable with upselling, subscriptions, and cart recovery).
Internet: Reliable connection with 15 Mbps Upload and Download minimum.
Hardware: PC or laptop with an Intel i5 processor or higher.

Why Join TalentPop App?