Mid -Support Executive
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Industry
Other
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Category
Accounting
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Location
Kathmandu, Nepal
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Expiry date
Apr 05, 2026
(6 days left)
Job Description
Key Responsibilities
- Client service - monitor and respond to phone requests, email, or chat about technical cases for new and existing customers.
- Technical troubleshooting - handle technical support cases to ensure issues are recorded, tracked, and resolved, and follow-ups are done promptly.
- Answering Inquiries and problem-solving
- Communicating clearly to resolve doubts with internal department and clients too
- Staying up to date on New Features
- Pending works clear documentation and reporting (Daily, Weekly, Monthly, Quarterly, Half Yearly and Yearly)
- Field visit as a part of support and client’s requirements
- Take feedback from client at certain interval of time
- Provide training and guidance to juniors
- Pending works clear documentation and reporting (Daily, Weekly, Monthly, Quarterly, Half Yearly and Yearly)
Required Qualifications And Experience
- Bachelor’s degree in Information Technology, Computer Science, or related field.
- 1-2 years of experience in software support, client service, or IT helpdesk roles.
- Good understanding of software systems and databases.
- Ability to multitask and work under minimal supervision.
- Familiarity with CRM or ticketing systems (preferred)
Working Conditions: Standard working hours 9:30 AM to 5:30 PM (Sunday–Friday).
