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Guest Experiences Officer

Industry Other
Category Customer Service
Location Kathmandu, Nepal
Expiry date Mar 15, 2026 (5 days left)

Job Description

GUEST EXPERIENCES OFFICER at Nextdoor

We’re on the lookout for a passionate team player who loves connecting with people, creating memorable stays, and building good travel experiences.

Please review the details below and apply by sending your CV with a short introduction letter with a subject-line Re: YOUR NAME - GEO 2026 to following recipients: TO: [email protected].

Salary range of 25,000 - 27,500 NPR per month.

Communication and meal stipend also available.

We are looking for a GUEST EXPERIENCES OFFICER (GEO) at Nextdoor locations in Kathmandu valley (Kupondole and Ratopul). We are a creative workspace that demands attention to details and openness to people and cultures.

This position requires someone who can take a lead in creating a casual, relaxed ambience for our guests at Nextdoor. GEO core work is facilitating the guest journey - from inquiries to check-in to activities to follow up - and ensuring that we curate a truly memorable experience.

We are looking for someone interested in a long-term role and growing with us over time. At Nextdoor, we are building sustained opportunities in immersive travel and hospitality, with clear pathways for continued learning and responsibility.

WHAT YOU WILL DO

Execute all Front Desk processes, checklists, and guest reservations
Coordinate guest receivables and maintain payment systems
Know your guest needs and understand their perspectives towards services
Identify activities and coordinate logistics to create business opportunities
Contribute to basic social media updates that reflect the Nextdoor experience
Ensure that our social spaces embody our brand values
Coordinate with supervisors to maintain all services and amenities
Support the team in maintaining online presence and building positive guest reviews

WHAT YOU MUST HAVE

At least one year of experience within the hospitality or service industry
A passion for your city and for independent travel
A genuine interest in meeting people & exploring the city - art, music, culture, etc
Knowledge of social media and role of user-generated reviews in hospitality
Ability to stay composed and enjoy a fast-paced work environment
Organisational skills and project management ability
Courage to propose new ideas and humility in evaluating staff performance

ABOUT NEXTDOOR

Team Nextdoor is a group of Nepali professionals and curious entrepreneurs. At heart, we are travellers. We advocate for travel as a means to learn more about ourselves. We travel to gain insight about the world.

Our core work is Hospitality – understanding needs of our guests and anticipating challenges they face. Our core value is Humility – honouring the deep heritage of our communities as we create ambitious plans to engage the changing times. We believe we can open up everyday experiences for our guests only by reflecting on our roles and responsibilities within our society.

WHAT WE OFFER