Customer Service Representative

Masta Kala Crafts is seeking a dynamic and motivated Sales & Marketing Representative to join our team. The ideal candidate will be responsible for promoting our unique products, building strong customer relationships, and driving sales growth. This role involves a combination of sales strategies and marketing initiatives to enhance brand visibility and market presence. 
 

Key Responsibilities: 

Sales:

• Develop and execute sales strategies to achieve company sales targets and expand customer base.

• Identify potential customers and markets, and approach them with tailored sales pitches.

• Maintain relationships with existing customers to ensure repeat business and customer satisfaction.

• Negotiate and close sales deals, ensuring favorable terms and conditions for the company.

• Track and report on sales performance metrics, providing regular updates to management.

Marketing:

• Promote Masta Kala's products through various channels, including social media, email, events, and partnerships.

• Manage the company’s online presence and engage with customers on social media platforms.

• Assist in organizing and participating in trade shows, exhibitions, and other promotional events.

• Collect and analyze customer feedback to improve marketing strategies and product offerings.

Customer Relations:

• Provide excellent customer service, addressing inquiries and resolving issues promptly and professionally.

• Educate customers about Masta Kala’s products, their features, and benefits.

• Follow up with customers post-purchase to ensure satisfaction and gather feedback.

Qualifications :

• Bachelor’s degree in marketing, Business Administration, or a related field.
• 2+ years of experience in sales and marketing, preferably in the arts and crafts industry.
• Proven track record of meeting or exceeding sales targets.
• Excellent communication, negotiation, and interpersonal skills.
• Ability to work independently and as part of a team.
• Strong organizational and time management skills.
• Creative thinking and problem-solving abilities.

Skills:

• Sales and negotiation skills.

• Marketing and promotional skills.

• Customer service skills.

• Market research and analysis skills.

• Strong written and verbal communication skills.