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Sales Support Rep – Email & Chat (Remote)

Industry Other
Category Customer Service
Location Kathmandu, Nepal
Expiry date Mar 15, 2026 (5 days left)

Job Description

Be the Brand’s Voice. Support Customers. Drive Revenue.

TalentPop App partners with high-growth e-commerce brands to optimize every customer interaction. We are looking for a results-driven Sales Support Rep – Email & Chat who can deliver world-class written support while identifying revenue opportunities through upselling, cross-selling, and retention.

This is a fully remote, non-voice position focused entirely on professional written communication. If you enjoy solving customer concerns and naturally identifying sales opportunities within conversations, this role is for you.

IMMEDIATE ACTION REQUIRED: APPLICATION FAST-TRACK

To ensure your application is reviewed by the Recruitment Team, you must follow these steps exactly. Applications that do not follow these instructions will not be reviewed.

When selecting the position during your application, choose “Brand Concierge”.
Enter the application code CSSS in the required field.

Your Responsibilities

Customer Support & Retention

Handle customer inquiries via email and live chat.
Resolve product and order concerns accurately and efficiently.
Maintain high customer satisfaction scores and fast resolution times.
Identify potential churn risks and implement proactive retention strategies.

Sales & Revenue Growth

Identify upsell and cross-sell opportunities during support interactions.
Educate customers on premium features, add-ons, and expanded services.
Clearly communicate product value and return on investment.
Contribute to monthly expansion and retention revenue targets.

What We’re Looking For

At least 1 year of experience in Customer Support, Customer Success, or Inside Sales (SaaS or E-commerce preferred).
Excellent written English communication skills.
Experience with CRM platforms such as HubSpot or Salesforce.
Experience with helpdesk tools such as Zendesk, Intercom, or similar systems.
Strong KPI-driven mindset focused on service quality and revenue growth.
Understanding of e-commerce operations and online customer experience.

What We Offer