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Email / Chat / Voice Customer Sales Agent

Industry Other
Category Customer Service
Location Butwal, Nepal
Expiry date Mar 15, 2026 (5 days left)

Job Description

Help Customers. Drive Sales. Build Great Experiences.

TalentPop partners with fast-growing e-commerce brands that prioritize outstanding customer experiences and long-term customer relationships. We are looking for an Email / Chat / Voice Customer Sales Agent who enjoys interacting with customers, solving problems, and helping people find the right products.

In this role, you will support customers through email, live chat, and phone while also identifying opportunities to recommend products and assist customers in completing their purchases.

Important Application Step

To ensure your application is reviewed by our Recruitment Team, please make sure to select "Brand Concierge Specialist (BCS)" from the position options during the application process.

Applications that do not select "Brand Concierge Specialist (BCS)" may not be reviewed. Please double check your selection before submitting your application.

Key Responsibilities

Customer Support

Respond to customer inquiries through email, chat, and phone.
Assist customers with orders, product questions, shipping concerns, returns, and account issues.
Provide clear, professional, and friendly communication.
Ensure customer concerns are resolved accurately and in a timely manner.

Sales Support

Recommend products based on customer needs and preferences.
Inform customers about promotions, bundles, or available offers.
Help convert customer inquiries into completed purchases.
Support customer satisfaction and long-term brand loyalty.

Qualifications

At least 1 year of experience in customer service, sales support, or call center roles.
Strong English communication skills, both written and spoken.
Comfortable assisting customers through email, chat, and voice calls.
Experience using CRM or helpdesk platforms is a plus.
Strong attention to detail and ability to manage multiple tasks.
Able to work independently in a remote environment.

What We Offer

Competitive compensation.
Performance-based incentives.
100% remote work setup.
Healthcare support or monthly health stipend.
Paid time off.
Opportunities for career growth and advancement.

Technical Requirements

Computer or laptop with at least an Intel i5 processor (or equivalent).
Stable internet connection with a minimum of 15 Mbps download and 15 Mbps upload speed.
Quiet and professional workspace suitable for calls.

If you enjoy helping customers while contributing to sales and business growth, we would love to hear from you.

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