Operation Manager

Job Description

About Us

Award Global, founded in 2005, is a group company with five offices in Australia, China, and the Philippines. We integrate real estate development and sales, property management, financial services, and international remittance.

Since our inception, Award Global has provided comprehensive financial services to various clients, including Chinese Australians, international students, and individuals overseas. Our services cover home loan financing, real estate investment advice, fund and wealth management products, business investment solutions, property management, and foreign exchange transfers. With a wealth of local experience in real estate development, we also offer project development and trusteeship services for high-value investors.

Over the past 19 years, Award Global has operated with the corporate ethos of "Integrity-Based, Diligence-Oriented." We have established 24 branches in major cities such as Sydney, Melbourne, Brisbane, Canberra, Adelaide, Perth, and other locations, with our services extending across all regions of Australia and New Zealand.

We hold a leading market share in the mortgage broking industry, with total cumulative settlements exceeding $20 billion—a figure expected to grow. Our standardized management approach and high-quality customer service have made us the largest one-stop financial service group in Australia, dedicated to helping you settle down and purchase property in the country.

About The Role

We are seeking a highly organized and proactive Operations Manager to oversee day-to-day business operations and drive efficiency across our property, lending, and brokerage divisions. The ideal candidate will be a hands-on leader with strong people management skills, operational expertise, and industry knowledge to support business growth and client satisfaction.

Award Global, founded in Sydney in 2005, is a leading provider serving the Australian-Chinese community. The Group offers a comprehensive range of services, including financial solutions, property development and sales, property management, foreign exchange, funds management, legal services, immigration, and education consulting. With almost 30 branches nationwide, more than 500 employees, and a client base exceeding 50,000, Award Global has facilitated transactions worth over AUD 50 billion. Guided by the principle of 'Honesty and Diligence,' we are committed to delivering professional, end-to-end financial and property services.

Key Responsibilities

• Work closely with company’s Managing Director to manage the business operations of the company in execution of daily business activities.
• Oversee end-to-end processes related to all business units and Departments.
• Develop and implement operational strategies, policies, and procedures to enhance productivity and service quality.
• Collaborate with various business units to streamline workflows and achieve business goals.
• Monitor performance metrics and ensure adherence to company standards and compliance requirements.
• Identify process gaps and drive continuous improvement initiatives.
• Manage and mentor team members, fostering a positive and accountable work culture.
• Support management in planning, forecasting, and executing strategic initiatives.
• Handle escalations and ensure high-quality client experience throughout operational processes.
  
  

Qualifications & Skills

• Bachelor’s degree in Business Administration, Operations Management, or related field (Master’s preferred).
• 5+ years of experience in operations management, preferably in real estate, finance, or related industries.
• Strong leadership and people management skills with a proven ability to lead cross-functional teams.
• Excellent analytical, problem-solving, and decision-making abilities.
• Proficiency in operational systems, CRM tools, and MS Office Suite.
• Strong understanding of compliance, risk management, and process optimization.
• Exceptional communication and stakeholder management skills.
  
  

Why Join Us?

Competitive Compensation And Benefits.

• Opportunities for professional growth and development.
• Supportive and collaborative team environment.
• Excellent Mission & Culture.
• 5 Working Days per week.
  
  

Skills: business operations,management skills,operations,skills,management