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Aftersales FOC Executive (4-wheeler)

Industry Other
Category Hospitality
Location Kathmandu, Nepal
Expiry date Feb 13, 2026 (Expired)

Job Description

About Us:

The Chaudhary Group is Nepal’s first multinational conglomerate, also to be recognized by Forbes Asia Magazine. Established in 1935, the enterprise is driven by its vision to take Nepal to the world and establish the Himalayan nation as a force to reckon with in the global business map. The enterprise comprises 202 companies and 261 brands across 4 continents and 35 countries, with a strong and highly skilled employee strength of over 20,000 professionals. The Chaudhary Group operates across a diverse set of verticals, which includes FMCG, electronics, education, cement, energy, hospitality, real estate development, financial services, telecom, and construction.

Business Sectors:

Website: www.chaudharygroup.com

Position Overview

Title: Aftersales FOC Executive (4-Wheeler)

Department: Aftersales Service

Level: Executive

Work Type: Full-time

Work Location: Thapathali

Job Summary:

Responsible for managing and controlling FOC (Free of Cost) parts and service activities in 4-wheeler aftersales to ensure customer satisfaction, policy compliance, and cost control.

Key Responsibilities:

Handle and monitor FOC cases including warranty, goodwill, and service campaigns
Evaluate customer complaints and recommend FOC support as per company guidelines
Coordinate with service advisors, workshop, parts, and OEM for FOC approvals
Maintain accurate records and documentation of all FOC parts and labor claims
Ensure timely submission and closure of FOC and warranty claims
Analyze FOC trends to minimize repeat issues and control unnecessary costs
Support customer retention by resolving critical cases through justified FOC actions

Qualifications & Skills: