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Customer Service Specialist

Industry Other
Category Education
Location Nepal
Expiry date Feb 13, 2026 (Expired)

Job Description

Building a brand is a marathon, not a sprint. Legacy People and our partners are seeking a Customer Service Specialist who brings a wealth of experience and a steady hand to our founding team.

In this role, your maturity and detail-oriented approach will be our greatest assets. You will work cross-functionally to bridge the gap between customer needs and organizational improvements, ensuring that our vibrant community maintains the highest possible standards as we scale.

We offer a space where your professional history is respected and your contributions directly influence our long-term trajectory. Join us in delivering a legacy of excellence.

Responsibilities

Manage incoming customer inquiries via phone, email, and chat, providing timely and accurate responses
Assist customers with product selections, order placements, and tracking issues to ensure a seamless buying experience
Identify customer concerns and provide appropriate solutions and recommendations while documenting interactions
Collaborate with other departments to resolve complex customer issues and enhance service offerings based on feedback
Maintain a thorough knowledge of company products and services to assist customers effectively and promote upselling when appropriate
Monitor customer account records and ensure accurate information is maintained in the system for future reference
Contribute to team efforts by meeting individual targets and participating in ongoing training and development activities

Requirements

High school diploma or equivalent; additional education in customer service or related fields is a plus
Proven experience in a customer service role, preferably in a fast-paced environment
Exceptional communication skills, both verbal and written, with an emphasis on active listening
Strong problem-solving skills and the ability to think critically to address customer needs promptly
Ability to work independently as well as in a team-oriented environment, managing multiple tasks effectively
Proficiency in using customer relationship management (CRM) software and other relevant tools to track and manage customer interactions
Flexible schedule availability, including evenings and weekends, to meet the needs of our customers

This job has been expired on 2026-02-13