Support Executive
- Industry Other
- Category Accounting
- Location Kathmandu, Nepal
- Expiry date Feb 10, 2026 (Expired)
Job Description
Join the Most Dynamic Team at Dynamic Technosoft and experience the best working and self developing culture.Work with the best minds in the town.
Position: Support Executive No. of Vacancies: 2 Product: Academic ERP
Roles And Responsibilities
- Client service - monitor and respond to phone requests, email, or chat about technical cases for new and existing customers.
- Technical troubleshooting - handle technical support cases to ensure issues are recorded, tracked, and resolved, and follow-ups are done promptly.
- Implementation of ERP Software
- Make Sure the Client uses all the features and assure understand modules
- Ensure Customer Satisfaction
- Keeping the client's information on software confidential
- Provide training to clients online or on site as per requirements
- Follows up on and takes responsibility for unresolved issues or escalations
- Field visit as a part of support and client’s requirements
- Assigned client and tasks to juniors
- Follow up the task assigned
- Involve in documentation and active resolution process based on such requests
- Receive handed over task by other shift and handle with prioritizing solutions
- Take feedback from client at certain interval of time
- Pending works clear documentation and reporting (Daily, Weekly, Monthly, Quarterly, Half Yearly and Yearly)
Bachelor’s degree in computer science, information technology, or related field
Experience
Min. 1-2 years in relevant field
Send your cv at [email protected]
For more information please contact at 9801087091
This job has been expired
on 2026-02-10
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