IQOS Coach (Tobacco Company)

Job Description

Vacancy Announcement" IQOS Coach/ Event Officer For Tobacco Company in Sanepa, Lalitpur 

-Details:

*Post: IQOS Coach/ Event Officer

*Location: Sanepa, Lalitpur 

*Salary: Negotiable

*Education: +2 complete

*Experience: Freshers or 1 years of experience as *Event/Sales/Marketing/Customer Service/PR Officer or relevant position in hospitality or relevant industry

-Key Roles & Responsibilities:

1. Customer Engagement, Education & Coaching

* Proactively approach and engage adult smokers/tobacco users visiting the store or

brand zones.

* Explain IQOS, ZYN and other portfolio products in simple, clear and responsible

language.

* Conduct 1:1 and small-group coaching sessions – device handling, product usage,

care, and FAQs.

* Tailor the conversation to each customer’s current habits, motivations, and concerns

(e.g., smoke, smell, convenience, social settings).

* Ensure every interaction reflects premium service standards and category

responsibility.

2. Product Trials, Onboarding & Conversion

* Run guided trials and demos with eligible adult consumers as per company

guidelines.

* Support customers through onboarding steps: registration, product pairing, first use,

and troubleshooting.

* Build trust and follow a consultative sales approach to drive conversion from trial to

purchase, without aggressive or irresponsible selling.

* Clearly explain price points, variants, strengths (for ZYN) and available

bundles/offers.

3. Relationship Management & Follow-Up

* Maintain and update customer records, contact details and purchase history in the

designated tools/CRM.

* Conduct structured follow-up calls/messages after trial and purchase to support

adoption and address concerns.

* Encourage repeat purchases and loyalty via service, education and ongoing

engagement rather than discounts alone.

* Capture feedback and relay consumer insights (likes, dislikes, barriers) to the IQOS

Manager and leadership team regularly.

4. Store Operations, Merchandising & Daily Discipline

* Handle in-store sales, billing, invoicing and payment processes as per company

SOPs.

* Ensure stock availability, correct product display and implementation of any in-store

promotions.

* Maintain visual merchandising standards – clean, premium and aligned with global

IQOS/ZYN guidelines.

* Support basic inventory management: stock count expiry checks, and timely

replenishment requests.

5. Events, Activations & Off-Site Engagement

* Participate in off-site events, activations, club activities, and promotional campaigns,

as planned by the IQOS Manager and marketing team.

* Set up and manage brand kiosks/booths, ensuring professional representation at all

times.

* Confidently interact with high-profile guests, partners and venue teams in a polished,

respectful manner.

* Capture basic activation data and leads and submit them on time.

6. Reporting, Compliance & Continuous Learning

* Submit daily and weekly reports covering footfall, trials, conversions, repeat

purchases and key consumer feedback.

* Strictly follow all regulatory, age-verification and category guidelines (no engagement

with underage or non-target consumers).

* Attend training sessions (product, regulatory, sales skills) andand proactively keep

knowledge updated.

* Escalate any issues, complaints or compliance risks immediately to the IQOS

Manager and leadership.

-Experience & Skills:

* Business, Marketing, Hospitality, or any relevant field).

* Experience in Sales/CS/PR Executive /Campaign/Event Officer or sales, retail, hospitality, aviation, or customer-facing

roles.

* Confident, persuasive personality with the ability to educate, influence and build

trust.

-Send Your CV at:

[email protected]

9705211823,9705411823