Client Service Manager

Industry Other
Category Marketing/Sales
Location Kathmandu, Nepal
Expiry date Jun 01, 2025 (Expired)

Job Description

Hypeyeti Marketing Pvt. Ltd. is actively seeking a dedicated and experienced Client Service Manager to lead client communication, manage relationships, and serve as a strategic link between clients and internal teams. We are looking for a professional with a strategic mindset, exceptional communication skills, and the ability to build and maintain strong, long-term client partnerships.

Job Type: On-Site

Salary: Starting from NRs. 30,000/- (No limit for deserving candidates)

Office Location: Ekantakuna, Lalitpur

Work Hours: 10 AM to 6 PM (Monday to Friday)

Minimum Requirements:

Bachelor’s degree in Business, Marketing, Communication, or a related field.
1–2 years of experience in a similar role within a marketing agency.
Hands-on experience managing ATL (TV, radio, print), BTL (events, activations), and TTL (integrated) campaigns.
Excellent communication, interpersonal, and presentation skills.
Strong understanding of digital and traditional marketing strategies.
Familiarity with social media platforms (Facebook, Instagram, TikTok) and website development concepts (hosting, domains, CMS, etc.).
Problem-solving attitude with the ability to work under pressure and manage multiple projects.
Ability to coordinate and conduct client-related shoots, including managing logistics and creative direction.

Roles and Responsibilities:

Serve as the primary point of contact for clients and ensure their needs are understood and met on time.
Lead and manage ATL, BTL, and TTL campaign planning, execution, and reporting.
Work closely with the Operations Manager, Marketing Strategist, and Creative Team to ensure smooth project delivery.
Prepare and present proposals, quotations, agreements, and campaign reports.
Maintain clear and consistent communication between clients and internal teams.
Anticipate client needs, resolve issues proactively, and contribute to overall client satisfaction.
Assist in onboarding new clients and ensuring a seamless client experience from start to finish.
Monitor performance metrics and suggest improvements for long-term campaign success.

Company Benefits: