Service Head
- Industry Other
- Category Customer Service
- Location Kathmandu, Nepal
- Expiry date May 25, 2025 (Expired)
Job Description
Web Trading Concern Pvt. Ltd., has been dedicated to serving the healthcare sector in Nepal since its establishment in 2001 A.D. We specialize in Diagnostics, Disinfection & Sterilization, Dermatology, and Medical & Critical Care. We have built a reputation for excellence by striving tirelessly to become Nepal's most trusted healthcare provider, offering reliable and fast service while maintaining uncompromising quality.
Position: Service Head
Location: Kathmandu
Job Description
- Manage, mentor, and develop the service team, ensuring team members have clear goals and receive regular performance feedback.
- Handling customer complaints/concerns quickly and professionally to maintain good customer relationships and ensure repeat customers.
- Assisting with or performing administrative tasks, such as managing and updating spare parts sales, projection, forecasting and its inventory management.
- Maintaining a service desk and evaluating its efficiency.
- Resolving service desk problems and improving service methods to increase customer satisfaction.
- Monitoring department issues and client complaints to create methods to lessen recurring issues.
- Auditing work and customer service to ensure the company's high standards, efficiency, and productivity goals are met.
- Maintaining a strong working knowledge of industry regulations, restrictions, and laws, ensuring the company's adherence to these regulations, and remaining current on the industry's standards and new innovations, materials, tools, and processes.
- Responsible for uplifting the department through generating the service revenue by selling our services and spare parts.
Job Specification
- Master’s/Bachelor’s degree in Engineering (i.e. Biomedical, Electrical, Mechanical etc.), Management, or related field.
- Minimum of 4 years in a service engineering field with at least 1 years managing the team will the plus point.
- Proficiency in MS excel.
- Ability to analyze data, generate insights, and make data-driven decisions.
- Customer-focused mindset with problem-solving abilities.
- Excellent leadership, communication, sales, forecasting and customer service skills.
- Strong creative thinking and problem-solving skills.
- The ability to work under pressure and handle stress.
This job has been expired
on 2025-05-25
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