Customer Service Representative - Telesales
MACHINE PASAL NEPAL PVT. LTD.

Position: Customer Service Representative - Telesales

  • No. of Openings 4
  • Industry E-Commerce
  • Category Customer Service
  • Location Pepsicola, Kathmandu
  • Job Level Mid Level
  • Salary NRS (30K-40K) Monthly
  • Education Level Bachelors
  • Desired Candidate Female Only
  • Experience 2 + years
  • Expiry date Jun 20, 2024 (2 days left)
  • Vehicle License No
  • Skills Sales and Marketing, Communication skills, Customer Service
Job Description
  • Candidates with minimum 2 years work experience in call center , customer service or bank front desk is preferred.
  • Take customer calls and provide accurate, satisfactory answers to their queries and concerns.
  • De-escalate situations involving dissatisfied customers, offering patient assistance and support.
  • Call clients and customers to inform them about the company’s new products, services and policies.
  • Guide callers through troubleshooting, navigating the company site or using the products or services. 
  • Review customer or client accounts, providing updates and information about billing, shipping, warranties and other account items.
  • Collaborate with other call center professionals to improve customer service.
  • Help to train new employees and inform them about the company’s customer management policies.
Job Specification
  • Exceptional interpersonal and rapport building skills.
  • A patient and empathetic attitude.
  • Strong time management and organizational skills.
  • Adaptability and flexibile.
  • Computer literacy.
  • Phone skills, including familiarity with complex or multi-line phone systems.
  • In-depth knowledge of a company’s products and/or services.
About Company
Machine Pasal  is Nepal's Biggest Online Store for Machine, Hardware, Industrial Equipment, Construction Materials, Electric Appliances and To...

Machine Pasal  is Nepal's Biggest Online Store for Machine, Hardware, Industrial Equipment, Construction Materials, Electric Appliances and Tools. 

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