Job Description

• As a collections/arrears/debt recovery agent you will be responsible for recovering outstanding debt from our customers •
• Review accounts that are behind on their payments to determine appropriate action
• Contact customers to collect overdue payments
•  Answer customer enquiries
•  Discuss options available to customers who are facing pending court action in order to come to mutually acceptable arrangements which prevent further litigation action
• Adhere to appropriate timescales and regulatory requirements to ensure rehabilitation of customer accounts
•  Achieve monthly targets and Key Performance Indicators
•  Data input to Sage and CRM systems
•  Liaise with sales and operation teams to resolve customer queries/complaints

Requirements

• Must be knowledge to operate computer & willingness to frequent travel
• Computer literate with excellent communication skills with proficiency in both Nepali and English Languages

Job Details