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Basic Job Information
job location : Thamel
No. of vacancy : 1
views : 3066
Job category : Secretarial/Front Desk/Receptionist
salary : Negotiable (As per Candidates Potential)
qualification : Bachelor's Running/Completed
experience : Minimum 1-2 years of experience in related field
posted date : 2019-10-18
expiry date : 2019-11-03
Days left : Expired days
job descriptions
  • Provide a friendly, welcoming experience by greeting guests as they enter the hotel. 
  • Provide all guests (including groups) with a friendly, accurate and efficient check-in / check-out process while following the company’s policies and procedures.
  • Prepare for check-ins before the guest arrives by using the arrivals grid, preparing express check-ins, and planning for group arrivals. Ensure the front desk/lobby areas remain clean, organized and ready to greet guests.
  • Answer the hotel phone in a manner which provides a genuine Here For Youexperience to every caller. Listen, identify and resolve the caller’s need(s).
  • Properly and efficiently transfer calls as necessary.
  • Route calls to guest rooms according to the company’s policies which ensure sensitive guest information and privacy is maintained.
  • Provide a warm and friendly experience to potential guests inquiring about hotel reservations by focusing on the guest’s need, asking for the sale, entering and confirming the reservation details, providing the cancellation policy and offering to enroll the guest in the Returns program.​
job specification
  • Must be able to fluently speak, read, write and understand English.
  • Excellent listening skills with the ability to accurately sense and respond to unspoken wants and needs of individuals.
  • Excellent telephone skills particularly related to customer service and sales.
  • Must be able to work with and secure sensitive and/or confidential material and information. 
  • Must work well under pressure and remain calm during stressful situations.
Apply Procedure

Interested candidates are requested to send their Cv resume at nikita@kumarijob.com