Front Desk Officer
- No. of Openings 1
- Industry Distributor
- Category General Mgmt. / Administration
- Location Kathmandu District
- Job Level Mid Level
- Salary Nrs. Monthly (Negotiable)
- Education Level Bachelors
- Desired Candidate Both(Female, Male)
- Experience 1 + year
- Expiry date May 14, 2026 (14 days left)
- Skills Management , Customer Service, Communication skills, Reporting, Customer Relationship Management, Strong interpersonal skills, Analytical, Front Desk Operations
Job Description
We are looking for a professional and customer-focused Front Desk Executive to manage patient interactions, appointments, and administrative tasks at our hearing care center. The role requires excellent communication skills, attention to detail, and the ability to create a welcoming environment while supporting clinic operations and basic sales activities.
Key Responsibilities
1. Patient Interaction & Reception
- Greet and assist patients and visitors in a professional and friendly manner
- Handle walk-in inquiries related to hearing tests and hearing aids
- Provide accurate information about services, pricing, and appointment procedures
2. Appointment Management
- Schedule, confirm, and reschedule appointments for hearing tests and consultations
- Coordinate with audiologists and technicians to manage daily schedules efficiently
- Ensure smooth patient flow and minimize waiting time
3. Call Handling
- Answer incoming calls and respond to patient inquiries promptly
- Make outbound calls for appointment reminders, follow-ups, and promotions
- Maintain proper communication records for all calls
4. Administrative Tasks
- Maintain and update patient records (digital and/or physical)
- Handle billing, invoicing, and basic cash/card transactions accurately
- Prepare daily reports including appointments, walk-ins, and support for sales activities
5. Sales Support
- Assist patients with basic information on hearing aid options (non-clinical guidance)
- Support ongoing promotions, campaigns, and patient engagement activities
- Coordinate with sales and audiology teams to support lead conversion
6. Clinic Coordination
- Ensure the front desk and waiting area are clean, organized, and welcoming
- Manage inventory of office and reception supplies
- Coordinate with the service team for repairs, maintenance, and follow-ups
Job Specification
- Minimum +2 completed (Bachelor’s degree preferred)
- Strong communication skills in English and Nepali
- Basic computer knowledge (MS Word, Excel, email handling)
- Pleasant personality with a professional appearance
- Strong interpersonal and customer service skills
Preferred Qualifications
- Prior experience in front desk, reception, or healthcare setting
- Basic understanding of sales or customer handling
- Ability to multitask and manage time efficiently
What We’re Looking For
- Customer-focused and service-oriented mindset
- Friendly, patient, and empathetic approach
- Strong organizational and coordination skills
- Ability to work in a fast-paced clinical environment
Compensation & Benefits
- Competitive salary (based on experience)
- Performance-based incentives
- Growth opportunities within the organization
About Company
General Medical Suppliers (GMS) has been providing best and quality health care technology and solutions in both public and private healthcare sect...
General Medical Suppliers (GMS) has been providing best and quality health care technology and solutions in both public and private healthcare sectors in Nepal.
