Customer Service Officer
- No. of Openings 1
- Industry Import & Trading
- Category Customer Service
- Location Gyanesor, Kathmandu, Nepal, Kathmandu, Kathmandu District
- Job Level Junior Level
- Salary Nrs. 15k-20k Monthly (Negotiable)
- Education Level Intermediate (+2)
- Desired Candidate Female Only
- Experience 1 + year
- Expiry date Jan 12, 2026 (Expired)
- Two/Four Wheeler Require Two-wheeler
- Skills Ability to multitask, Ability to work under pressure, ability to work hard
Job Description
The Customer Service Officer is responsible for handling customer inquiries, order-related issues, and after-sales support across multiple communication channels. The role focuses on delivering timely, accurate, and customer-friendly service to ensure a positive online shopping experience.
Responsibilities
- Respond to customer queries via phone, email, social media, website and messaging app
- Track orders, assist with cancellations, returns, refunds, and exchanges
- Resolve complaints professionally and escalate issues to supervisors when necessary
- Provide clear information about products, prices, promotions, and policies
- Maintain records of customer interactions and feedback in the system
- Ensure customer satisfaction and provide professional customer support.
- Manage Daraz orders, customer queries & packaging coordination
- Assist in basic content creation (product photos/videos – added advantage)
- Administrative support
- Follow up with customers to ensure satisfaction and repeat business
Job Specification
- Minimum High School Diploma (+2) or equivalent.
- Strong organizational and multitasking skills.
- Basic proficiency in Microsoft Office (Word, Excel, Outlook).
- Excellent communication and interpersonal skills.
- Ability to maintain confidentiality and manage sensitive information.
- Must possess a valid two-wheeler driving license.
Benefits:
- RF/PF as per company policy.
- Lunch provided by the office.
- Fuel allowance, CUG SIM, and other company-related expenses will be reimbursed.
This job has been expired
on 2026-01-12
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About Company
One-Stop Solution for all your goods from China. We can make, customize,source,identify/verify products according to your needs.We handle So...
One-Stop Solution for all your goods from China. We can make, customize,source,identify/verify products according to your needs.
We handle Sourcing ,Procurement, Order management QC to logistics .
