Client Support Representative

We are seeking a proactive and customer centric Client Support Representative with 3 to 4 years of hands on experience in client servicing and technical or product support. This role is critical in strengthening client relationships, ensuring timely issue resolution, and delivering a consistently high quality support experience.

Key Responsibilities

• Act as the primary point of contact for assigned clients and manage end to end support queries.
• Understand client requirements, troubleshoot issues, and provide accurate and timely solutions.
• Coordinate with internal teams including product, technical, and operations to resolve escalations.
• Maintain detailed records of client interactions, issues, and resolutions in the support system.
• Proactively follow up with clients to ensure satisfaction and closure of issues.
• Educate clients on product features, updates, and best practices to maximize value.
• Identify recurring issues and provide insights for process and product improvement.
• Ensure adherence to service level agreements and internal quality standards.

• 3 to 4 years of proven experience in client support, customer success, or service operations.
• Strong verbal and written communication skills with a professional approach.
• Ability to manage multiple client issues simultaneously with strong prioritization skills.
• Good problem solving and analytical thinking capability.
• Experience working with CRM or ticketing tools is preferred.
• Basic understanding of software products or IT enabled services will be an advantage.
• Customer focused mindset with a calm and solution driven attitude.

Qualification

• Bachelor’s degree in business, IT, Management, or a related field.

What We Offer

• Collaborative and growth-oriented work environment.
• Opportunity to work closely with cross functional teams and key clients.
• Clear ownership, learning exposure, and career progression.