Client Support Representative
- No. of Openings 1
- Industry IT & Telecommunication
- Category Customer Service
- Location Tinkune, Kathmandu District
- Job Level Mid Level
- Salary Nrs. Monthly (Negotiable)
- Education Level Bachelors
- Desired Candidate Female Only
- Experience 3 + years
- Expiry date Jan 18, 2026 (Expired)
- Two/Four Wheeler Require Two-wheeler
- Skills Ability to manage stress and prioritize tasks effectively, Ability to multitask, Customer service & client support, Communication skills, Coordination, Documentation, Problem solving skills, Analytical Skills
Job Description
We are seeking a proactive and customer centric Client Support Representative with 3 to 4 years of hands on experience in client servicing and technical or product support. This role is critical in strengthening client relationships, ensuring timely issue resolution, and delivering a consistently high quality support experience.
Key Responsibilities
- Act as the primary point of contact for assigned clients and manage end to end support queries.
- Understand client requirements, troubleshoot issues, and provide accurate and timely solutions.
- Coordinate with internal teams including product, technical, and operations to resolve escalations.
- Maintain detailed records of client interactions, issues, and resolutions in the support system.
- Proactively follow up with clients to ensure satisfaction and closure of issues.
- Educate clients on product features, updates, and best practices to maximize value.
- Identify recurring issues and provide insights for process and product improvement.
- Ensure adherence to service level agreements and internal quality standards.
Job Specification
- 3 to 4 years of proven experience in client support, customer success, or service operations.
- Strong verbal and written communication skills with a professional approach.
- Ability to manage multiple client issues simultaneously with strong prioritization skills.
- Good problem solving and analytical thinking capability.
- Experience working with CRM or ticketing tools is preferred.
- Basic understanding of software products or IT enabled services will be an advantage.
- Customer focused mindset with a calm and solution driven attitude.
Qualification
- Bachelor’s degree in business, IT, Management, or a related field.
What We Offer
- Collaborative and growth-oriented work environment.
- Opportunity to work closely with cross functional teams and key clients.
- Clear ownership, learning exposure, and career progression.
About Company
We are a group of passionate educators, engineers, researchers, and technocrats motivated and inspired to bring a transformation, innovation, and r...
We are a group of passionate educators, engineers, researchers, and technocrats motivated and inspired to bring a transformation, innovation, and revolution in the education sector of Nepal with the use of information and communication technology.
