Support and Reconciliation Officer

Key Responsibilities

•⁠ ⁠Provide customer support for mobile banking and digital payment services.

•⁠ ⁠Perform daily transaction reconciliation and settlement verification.

•⁠ ⁠Coordinate with banks, payment partners, and cooperative clients to resolve transaction issues.

•⁠ ⁠Monitor failed, pending, and disputed transactions and ensure timely resolution.

•⁠ ⁠Prepare reconciliation reports and maintain operational records.

•⁠ ⁠Provide support via phone, email, Viber, and remote access.

•⁠ ⁠Escalate technical issues to the concerned team when required.

•⁠ ⁠Bachelor’s degree in Management, Finance, Computer Science, or a related field.

•⁠ ⁠Minimum 2 years of experience in customer support, reconciliation, banking, fintech, or a related field.

•⁠ ⁠Good knowledge of Microsoft Excel and computer applications.

•⁠ ⁠Strong communication, analytical, and problem-solving skills.

•⁠ ⁠Ability to work under pressure and during extended hours when required.

•⁠ ⁠Applicants residing in or around Gatthaghar, Bhaktapur will be given preference.

Benefits

•⁠ ⁠Competitive salary and benefits.

•⁠ ⁠Paid overtime for work performed on weekends and public holidays, subject to company policy.

•⁠ ⁠A friendly, collaborative, and supportive work environment with a positive workplace culture.

•⁠ ⁠Career growth opportunities in Nepal’s fintech industry.

•⁠ ⁠Exposure to digital banking and payment systems.