Provide first-level technical support via phone, email, or ticketing system
Respond promptly to customer inquiries and resolve basic technical issues
Troubleshoot internet, network, software, and hardware-related problems
Log and maintain accurate records of customer issues and resolutions
Escalate unresolved or complex issues to L2/L3 support teams
Follow standard operating procedures (SOPs) and service guidelines
Ensure timely follow-up with customers until issue resolution
Maintain customer satisfaction through professional communication
Assist in installation guidance and basic configuration support
Jr. Associate-Retail Support
Full Time
New Baneshwor, Kathmandu, Kathmandu District
IT Support / Helpdesk Technician
Jul 13, 2026
(13 days left)
Job Overview
Openings
50
Industry
ISP
Category
IT Support / Helpdesk Technician
Job Level
Junior Level
Education
Bachelors
Experience
Fresher
Job Shift
Day
Working Hours
flexible
Gender
Both
Openings
50
Industry
ISP
Category
IT Support / Helpdesk Technician
Job Level
Junior Level
Education
Bachelors
Experience
Fresher
Job Shift
Day
Working Hours
flexible
Gender
Both
Required Skills
CRM (Customer Relationship Management)
Custome Care
Job Description
Classic Tech Pvt. Ltd.
ISP
Classic Tech is leading Internet Service providers in Nepal. Established in 2009 , the company has always been working for the benefit of its consumers and the public as well. Classic Tech aims as Best Internet Service Provider In Nepal with services ranging from retail , Soho to corporate packages . The goal of the company is to provide reliable and effective internet facilities to maximum people at absolutely minimum cost. The company entertains more than 3 Lakhs active users and is providing services to the people of 74 districts through its 104 outlets.Classic Tech has also been one of the most desired and wanted workplaces for job seekers. As we all know the employment situation of the country, Classic Tech has been contributing largely to helping people earn bread for their families. Being one of the largest ISP Companies in the country, Classic Tech provides employment to more than 1500 people.Classic Tech provides a competitive salary scale and being one of the few private companies to provide SSF facility to its staff is also one of the major reasons, why Classic Tech gets a lot of job applications. The company believes in a fair and transparent hiring policy, by which we mean, providing opportunities to deserving candidates.Classic Tech has various working departments such as Accounts, Sales, admin, customer service, technical, digital marketing, corporate team, and so on. The company provides jobs to fresher to experience based on the need and vacancies in the company.Benefits like competitive salary, social security fund, overtime payment, fuel, and maintenance attract motivated and keen job seekers from the market. In today’s corporate and competitive world, finding suitable and motivated employees out of the available lot is like fishing in a large pond. The HR team of the company works tirelessly for providing the best human resources to the company and to provide equal and fair opportunities to deserving candidates.Classic Tech also believes in keeping hold of its valuable employees and making sure they feel secure sound and cared for by the company whenever they are in need. Organizing refreshment programs, training, and improvement sessions, and paid leave facilities also are the reason why Classic Tech Pvt. Ltd. Is the most searched and desired workplace.
Share this Job
