Coordinate daily fiber installation, maintenance, and restoration activities.
Assign and monitor tasks for fiber technicians and field teams.
Ensure work orders and service tickets are completed within defined timelines.
Follow up on pending installation and maintenance requests.
Fault Management
Monitor fiber network faults and outage reports.
Coordinate with technical teams for quick fault resolution.
Escalate critical network issues to the Fiber Manager when necessary.
Track fault restoration progress and maintain incident records.
Team Support & Scheduling
Prepare daily schedules and deployment plans for field technicians.
Monitor attendance, productivity, and task completion status.
Coordinate emergency response teams during major outages.
Assist in resource planning and manpower allocation.
Customer & Internal Coordination
Coordinate with customer support teams regarding service-related issues.
Provide updates on installation and fault resolution status.
Liaise with vendors, contractors, and local authorities when required.
Ensure smooth communication between field teams and management.
Documentation & Reporting
Maintain records of installations, maintenance, and outages.
Update fiber route maps, splice reports, and network documentation.
Prepare daily, weekly, and monthly operational reports.
Ensure accurate closure of service tickets and work orders.
Inventory & Asset Coordination
Monitor stock levels of fiber cables, connectors, and related materials.
Coordinate material requests and issuance to field teams.
Maintain records of tools and equipment used in operations.
Report shortages and procurement requirements.
Compliance & Quality Control
Ensure field activities comply with company standards and safety procedures.
Verify quality of installation and maintenance work.
Conduct periodic field inspections and audits.
Promote workplace safety and proper use of equipment.
Job Specification
Diploma or Bachelor's Degree in Telecommunications, Electronics, Electrical Engineering, Computer Engineering, Information Technology, or a related field.
Preferred
Certification in Fiber Optic Technology.
Training in GPON/EPON Networks.
Health and Safety Training for Field Operations.
Experience Requirements
Minimum 2–4 years of experience in Fiber Network Operations, Installation, Maintenance, or Coordination.
Experience in an ISP or Telecommunications company.
Preferred
Experience in managing field technicians and contractors.
Experience with ticketing systems and SLA monitoring.
Exposure to network outage management and restoration processes.
Technical Competencies
Knowledge of Fiber Optic Network Infrastructure.
Understanding of GPON, EPON, FTTH, and Backbone Networks.
Familiarity with Fiber Splicing, Jointing, and Testing.
Ability to read and interpret OTDR reports.
Knowledge of Network Documentation and Route Mapping.
Understanding of Service Level Agreements (SLAs) and ETR compliance.
Proficiency in Microsoft Office (Excel, Word, PowerPoint).
Experience with Ticketing and Network Monitoring Systems.
Behavioral Competencies Communication Skills
Ability to communicate effectively with technical teams, customers, vendors, and management.
Strong reporting and documentation skills.
Coordination Skills
Ability to coordinate multiple field activities simultaneously.
Effective task scheduling and follow-up capabilities.
Problem-Solving Skills
Ability to identify issues and coordinate timely resolutions.
Strong analytical and troubleshooting mindset.
Leadership & Teamwork
Ability to supervise and guide field teams.
Strong collaboration and interpersonal skills.
Time Management
Ability to prioritize tasks and meet deadlines.
Capable of working under pressure during service outages.
Key Knowledge Areas
Fiber Installation Standards.
Preventive and Corrective Maintenance Procedures.
Network Fault Management.
Service Activation and Provisioning Processes.
Inventory and Asset Management.
Occupational Health and Safety Standards.
ISP Operations and Customer Service Processes.
Physical & Other Requirements
Willingness to travel frequently to field locations.
Ability to work outside normal office hours during emergencies.
Physically fit to visit installation and maintenance sites.
Valid driving license (preferred).
Performance Expectations
Ensure timely completion of installation and maintenance activities.
Achieve fault resolution targets within ETR/SLA commitments.
Maintain accurate operational records and reports.
Support high network uptime and customer satisfaction.
Ensure compliance with quality and safety standards.
Fiber Operations Coordination
Coordinate daily fiber installation, maintenance, and restoration activities.
Assign and monitor tasks for fiber technicians and field teams.
Ensure work orders and service tickets are completed within defined timelines.
Follow up on pending installation and maintenance requests.
Fault Management
Monitor fiber network faults and outage reports.
Coordinate with technical teams for quick fault resolution.
Escalate critical network issues to the Fiber Manager when necessary.
Track fault restoration progress and maintain incident records.
Team Support & Scheduling
Prepare daily schedules and deployment plans for field technicians.
Monitor attendance, productivity, and task completion status.
Coordinate emergency response teams during major outages.
Assist in resource planning and manpower allocation.
Customer & Internal Coordination
Coordinate with customer support teams regarding service-related issues.
Provide updates on installation and fault resolution status.
Liaise with vendors, contractors, and local authorities when required.
Ensure smooth communication between field teams and management.
Documentation & Reporting
Maintain records of installations, maintenance, and outages.
Update fiber route maps, splice reports, and network documentation.
Prepare daily, weekly, and monthly operational reports.
Ensure accurate closure of service tickets and work orders.
Inventory & Asset Coordination
Monitor stock levels of fiber cables, connectors, and related materials.
Coordinate material requests and issuance to field teams.
Maintain records of tools and equipment used in operations.
Report shortages and procurement requirements.
Compliance & Quality Control
Ensure field activities comply with company standards and safety procedures.
Verify quality of installation and maintenance work.
Conduct periodic field inspections and audits.
Promote workplace safety and proper use of equipment.
Diploma or Bachelor's Degree in Telecommunications, Electronics, Electrical Engineering, Computer Engineering, Information Technology, or a related field.
Preferred
Certification in Fiber Optic Technology.
Training in GPON/EPON Networks.
Health and Safety Training for Field Operations.
Experience Requirements
Minimum 2–4 years of experience in Fiber Network Operations, Installation, Maintenance, or Coordination.
Experience in an ISP or Telecommunications company.
Preferred
Experience in managing field technicians and contractors.
Experience with ticketing systems and SLA monitoring.
Exposure to network outage management and restoration processes.
Technical Competencies
Knowledge of Fiber Optic Network Infrastructure.
Understanding of GPON, EPON, FTTH, and Backbone Networks.
Familiarity with Fiber Splicing, Jointing, and Testing.
Ability to read and interpret OTDR reports.
Knowledge of Network Documentation and Route Mapping.
Understanding of Service Level Agreements (SLAs) and ETR compliance.
Proficiency in Microsoft Office (Excel, Word, PowerPoint).
Experience with Ticketing and Network Monitoring Systems.
Behavioral Competencies Communication Skills
Ability to communicate effectively with technical teams, customers, vendors, and management.
Strong reporting and documentation skills.
Coordination Skills
Ability to coordinate multiple field activities simultaneously.
Effective task scheduling and follow-up capabilities.
Problem-Solving Skills
Ability to identify issues and coordinate timely resolutions.
Strong analytical and troubleshooting mindset.
Leadership & Teamwork
Ability to supervise and guide field teams.
Strong collaboration and interpersonal skills.
Time Management
Ability to prioritize tasks and meet deadlines.
Capable of working under pressure during service outages.
Key Knowledge Areas
Fiber Installation Standards.
Preventive and Corrective Maintenance Procedures.
Network Fault Management.
Service Activation and Provisioning Processes.
Inventory and Asset Management.
Occupational Health and Safety Standards.
ISP Operations and Customer Service Processes.
Physical & Other Requirements
Willingness to travel frequently to field locations.
Ability to work outside normal office hours during emergencies.
Physically fit to visit installation and maintenance sites.
Valid driving license (preferred).
Performance Expectations
Ensure timely completion of installation and maintenance activities.
Achieve fault resolution targets within ETR/SLA commitments.
Maintain accurate operational records and reports.
Support high network uptime and customer satisfaction.
Ensure compliance with quality and safety standards.
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on 2026-07-02
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Classic Tech is leading Internet Service providers in Nepal. Established in 2009 , the company has always been working for the benefit of its consumers and the public as well. Classic Tech aims as Best Internet Service Provider In Nepal with services ranging from retail , Soho to corporate packages . The goal of the company is to provide reliable and effective internet facilities to maximum people at absolutely minimum cost. The company entertains more than 3 Lakhs active users and is providing services to the people of 74 districts through its 104 outlets.Classic Tech has also been one of the most desired and wanted workplaces for job seekers. As we all know the employment situation of the country, Classic Tech has been contributing largely to helping people earn bread for their families. Being one of the largest ISP Companies in the country, Classic Tech provides employment to more than 1500 people.Classic Tech provides a competitive salary scale and being one of the few private companies to provide SSF facility to its staff is also one of the major reasons, why Classic Tech gets a lot of job applications. The company believes in a fair and transparent hiring policy, by which we mean, providing opportunities to deserving candidates.Classic Tech has various working departments such as Accounts, Sales, admin, customer service, technical, digital marketing, corporate team, and so on. The company provides jobs to fresher to experience based on the need and vacancies in the company.Benefits like competitive salary, social security fund, overtime payment, fuel, and maintenance attract motivated and keen job seekers from the market. In today’s corporate and competitive world, finding suitable and motivated employees out of the available lot is like fishing in a large pond. The HR team of the company works tirelessly for providing the best human resources to the company and to provide equal and fair opportunities to deserving candidates.Classic Tech also believes in keeping hold of its valuable employees and making sure they feel secure sound and cared for by the company whenever they are in need. Organizing refreshment programs, training, and improvement sessions, and paid leave facilities also are the reason why Classic Tech Pvt. Ltd. Is the most searched and desired workplace.
