Fiber Manager

Fiber Operations Coordination

• Coordinate daily fiber installation, maintenance, and restoration activities.
• Assign and monitor tasks for fiber technicians and field teams.
• Ensure work orders and service tickets are completed within defined timelines.
• Follow up on pending installation and maintenance requests.

Fault Management

• Monitor fiber network faults and outage reports.
• Coordinate with technical teams for quick fault resolution.
• Escalate critical network issues to the Fiber Manager when necessary.
• Track fault restoration progress and maintain incident records.

Team Support & Scheduling

• Prepare daily schedules and deployment plans for field technicians.
• Monitor attendance, productivity, and task completion status.
• Coordinate emergency response teams during major outages.
• Assist in resource planning and manpower allocation.

Customer & Internal Coordination

• Coordinate with customer support teams regarding service-related issues.
• Provide updates on installation and fault resolution status.
• Liaise with vendors, contractors, and local authorities when required.
• Ensure smooth communication between field teams and management.

Documentation & Reporting

• Maintain records of installations, maintenance, and outages.
• Update fiber route maps, splice reports, and network documentation.
• Prepare daily, weekly, and monthly operational reports.
• Ensure accurate closure of service tickets and work orders.

Inventory & Asset Coordination

• Monitor stock levels of fiber cables, connectors, and related materials.
• Coordinate material requests and issuance to field teams.
• Maintain records of tools and equipment used in operations.
• Report shortages and procurement requirements.

Compliance & Quality Control

• Ensure field activities comply with company standards and safety procedures.
• Verify quality of installation and maintenance work.
• Conduct periodic field inspections and audits.
• Promote workplace safety and proper use of equipment.

• Diploma or Bachelor's Degree in Telecommunications, Electronics, Electrical Engineering, Computer Engineering, Information Technology, or a related field.

Preferred

• Certification in Fiber Optic Technology.
• Training in GPON/EPON Networks.
• Health and Safety Training for Field Operations.

Experience Requirements

• Minimum 2–4 years of experience in Fiber Network Operations, Installation, Maintenance, or Coordination.
• Experience in an ISP or Telecommunications company.

Preferred

• Experience in managing field technicians and contractors.
• Experience with ticketing systems and SLA monitoring.
• Exposure to network outage management and restoration processes.

Technical Competencies

• Knowledge of Fiber Optic Network Infrastructure.
• Understanding of GPON, EPON, FTTH, and Backbone Networks.
• Familiarity with Fiber Splicing, Jointing, and Testing.
• Ability to read and interpret OTDR reports.
• Knowledge of Network Documentation and Route Mapping.
• Understanding of Service Level Agreements (SLAs) and ETR compliance.
• Proficiency in Microsoft Office (Excel, Word, PowerPoint).
• Experience with Ticketing and Network Monitoring Systems.

Behavioral Competencies
Communication Skills

• Ability to communicate effectively with technical teams, customers, vendors, and management.
• Strong reporting and documentation skills.

Coordination Skills

• Ability to coordinate multiple field activities simultaneously.
• Effective task scheduling and follow-up capabilities.

Problem-Solving Skills

• Ability to identify issues and coordinate timely resolutions.
• Strong analytical and troubleshooting mindset.

Leadership & Teamwork

• Ability to supervise and guide field teams.
• Strong collaboration and interpersonal skills.

Time Management

• Ability to prioritize tasks and meet deadlines.
• Capable of working under pressure during service outages.

Key Knowledge Areas

• Fiber Installation Standards.
• Preventive and Corrective Maintenance Procedures.
• Network Fault Management.
• Service Activation and Provisioning Processes.
• Inventory and Asset Management.
• Occupational Health and Safety Standards.
• ISP Operations and Customer Service Processes.

Physical & Other Requirements

• Willingness to travel frequently to field locations.
• Ability to work outside normal office hours during emergencies.
• Physically fit to visit installation and maintenance sites.
• Valid driving license (preferred).

Performance Expectations

• Ensure timely completion of installation and maintenance activities.
• Achieve fault resolution targets within ETR/SLA commitments.
• Maintain accurate operational records and reports.
• Support high network uptime and customer satisfaction.
• Ensure compliance with quality and safety standards.