Recovery isn't just about chasing payments. It's about strategy, people, and protecting the health of a loan book. We're looking for two experienced recovery professionals to lead that work at Neofin.
Neofin Hire Purchase is a Nepal Rastra Bank-regulated financial institution that helps people across Nepal finance mobile phones, vehicles, and more. As our portfolio grows, we need strong leaders to keep it healthy.
What you'll do
- Lead, guide, and motivate a team of recovery officers across phone-based and field collections
- Allocate accounts and manage the team's daily workload by bucket (DPD), product, and region
- Build recovery strategies for mobile phone and four-wheeler portfolios to reduce overdues and NPAs
- Personally handle high-value, complex, and escalated accounts
- Work closely with the Business team to address early delinquency and flag risky sourcing patterns
- Coordinate with the Legal team on notices, legal cases, and court proceedings
- Oversee vehicle repossession, storage, and disposal, making sure every step follows proper process
- Review and recommend settlement, rescheduling, or restructuring proposals within approved policy
- Track team performance daily and prepare recovery MIS and reports for management
- Train and coach the team on negotiation, communication, and ethical collection practices
- Make sure all recovery activity follows NRB directives and company policy, with no harassment or unfair practices
Who we're looking for
- A natural leader who can drive a team toward targets without losing their trust
- Strong negotiator who stays composed in tough conversations with customers, guarantors, and dealers
- Sharp with numbers, comfortable reading portfolio data and spotting trends early
- Clear communicator who can work across departments and get things moving
- Firm, fair, and ethical in the way you work
- Comfortable with regular field visits, including outside the valley when needed
