Neofin Hire Purchase is a Nepal Rastra Bank-regulated financial institution that helps people across Nepal finance mobile phones, vehicles, and more. As we grow, we're building a strong Recovery team. This is a great place to start your career in finance.
What you'll do
- Call customers with overdue mobile phone and four-wheeler loans and follow up on their dues
- Negotiate payment dates and get firm commitments from customers
- Explain clearly what happens if a default continues, including penalties, effects on credit history, repossession, and legal action
- Visit customers in the field when needed
- Keep accurate records of every call, visit, and promise to pay
- Work with the team to meet monthly recovery targets
Who we're looking for
- Confident and outspoken. You're comfortable talking to people you've never met
- Calm under pressure. You can stay polite but firm when customers push back or make excuses
- Persuasive. You know how to turn a "next week" into a date and an amount
- A good listener who can read a situation and respond the right way
- Disciplined and target-driven, with a strong sense of ownership
- Willing to go out in the field when required
