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Customer Success Specialist

No. of Openings 2
Industry Business Process Outsourcing (BPO)
Category Customer Service
Location Lalitpur District
Job Level Mid Level
Salary Nrs. (Above 45,000) Monthly (Negotiable)
Education Level Bachelors
Desired Candidate Both(Female, Male)
Experience 2 + years
Expiry date May 01, 2026 (14 days left)
Skills Customer Service, Excellent communicator, Strong problem-solving skills, Strong Analytical Skills, Proactive Learner, Leadership Skills, Interpersonal Skill, Handle customer complaints and resolve issues effectively

Job Description

RemotePro is seeking a dedicated and customer-focused Customer Success Specialist to deliver exceptional support and ensure a seamless customer experience. This role requires strong communication skills, problem-solving ability, and flexibility to work in rotational shifts, including weekends and nights.

Key Responsibilities

At the forefront of company operations, your role entails maintaining and enhancing a high standard of customer service by delivering timely support to customers through email, live chat, and phone.
Investigating and resolving complex or long-standing customer problems.
Processing refunds, promotions, and compensations for customers.
Responding to customer inquiries with the goal of achieving first-contact resolution.
Providing guidance to end customers on available options.
Assigning initiatives to customers based on established guidelines and frameworks.
Promptly following up with customers to address and resolve issues.
Updating and maintaining customer details within online platforms.
Reporting customer feedback to relevant internal teams to enhance the overall
customer experience.
Identifying and highlighting technical issues, raising tickets through the
company's ticketing system.
Communicating the status of the resolution process to customers as necessary.
Carrying out ad hoc tasks and support activities as assigned by management to meet evolving business needs.

Job Specification

Exceptional proficiency in written English, demonstrating a native-like command of the language.
Demonstrated eagerness and commitment to taking ownership of any challenges that arise.
Proficient in using email and live chat platforms to facilitate effective communication.
Strong communication skills enabling the provision of information, assistance, and advice to both customers and colleagues.
Proactive in cross-selling and upselling clients’ products and services.
In-depth understanding of industry best practices, with a commitment to achieving the highest quality standards.
Strong problem-solving skills coupled with a proactive and self-starting approach to task completion.
Exhibit confidence, patience, politeness, tact, and diplomacy, particularly in challenging situations.
Motivational skills and the ability to lead and supervise a team of customer support agents.
Detail-oriented with robust troubleshooting capabilities.
Self-starter with a reliable and motivated work ethic.

Key Requirements

Minimum of 2 years of relevant experience.
Bachelors degree in relevant fields (Masters is a plus)
Ability to participate in role play scenarios and complete a test brief as part of
the recruitment process to showcase approach and manner.
Openness to work weekend shifts and night shifts, with an allowance provided.
Previous experience working in an office environment.
Familiarity with online customer support ticketing systems.
Proficiency in customer relationship platforms.

What We Offer