Reservations Officer
- Category Hospitality
- Location Bagmati Province, Kathmandu District
- Job Level Mid Level
- Job Type Contract
- Salary Nrs. Negotiable Monthly
- Desired Candidate Both(Female, Male)
- Experience 2 + years
- Expiry date Jun 05, 2026 (14 days left)
Job Description
Position: Reservations Officer
Location: Kathmandu
Kavya Himalayas is a luxury resort nestled in Nagarkot, offering breathtaking views of the Himalayas and the Kathmandu Valley. We combine refined Nepalese hospitality with modern elegance to create exceptional guest experiences.
We are currently seeking a Reservation Officer who is detail-oriented, service-driven, and passionate about delivering seamless guest booking experiences while supporting operational excellence.
Key Responsibilities
Handle guest reservation inquiries via phone, email, and online platforms professionally and efficiently
Process, confirm, modify, and cancel reservations accurately in the Property Management System (PMS)
Manage room inventory, rate plans, packages, and reservation records
Coordinate closely with Sales, Front Office, and operational departments for smooth guest experiences
Prepare group reservations, rooming lists, and pre-arrival arrangements
Maintain reservation reports, booking updates, cancellations, and no-show records
Ensure timely follow-up on guest requests and reservation correspondence
Maintain compliance with SOPs, confidentiality, safety, and company policies
What We’re Looking For
1–2 years of experience in the hospitality sector, preferably in reservations or front office operations
Strong communication, coordination, and customer service skills
Familiarity with PMS systems (Aegis or similar hotel software preferred)
Ability to multitask and manage reservations accurately in a fast-paced environment
Proficiency in English (additional languages are an advantage)
Professional attitude, grooming, and attention to detail
Note: This is a full-time, on-site role based in Kathmandu, Nepal.
Apply Now
If you are passionate about hospitality and creating exceptional guest experiences, we would love to hear from you.
Send your CV to: [email protected]
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