Position: Service Captain

Job Description

Role Overview:
The Service Captain at The Address Lounge plays a key role in ensuring exceptional guest experiences through efficient service, strong leadership, and excellent knowledge of food and beverages. This position requires managing high-volume operations, leading the service team, and handling customer interactions with professionalism. The ideal candidate has experience in high-flow outlets, is quick and efficient, and excels at upselling while maintaining service quality.

Key Responsibilities:

• Greet and engage with guests in a friendly and professional manner, ensuring their dining experience exceeds expectations.
• Understand customer needs and respond promptly to requests, resolving any issues with tact and diplomacy.
• Provide personalized service, ensuring guests feel valued and well-attended throughout their visit.
• Use effective upselling techniques to recommend food, beverages, and specialty drinks, enhancing both guest satisfaction and sales.
• Be knowledgeable about the menu offerings and seasonal items, making tailored suggestions based on guest preferences.
• Demonstrate a comprehensive understanding of the menu, including dishes, beverages, and specialty drinks.
• Be able to explain ingredients, preparation methods, and pairing suggestions to guests.
• Manage large volumes of guests during peak hours with efficiency, ensuring smooth operations without compromising service quality.
• Coordinate with kitchen staff and fellow waitstaff to ensure timely and accurate service during busy periods.
• ake the lead during shifts, guiding and motivating the service team to maintain high performance and productivity.
• Assist in training new staff members, ensuring they are familiar with service standards and operations.
• Act as a point of contact for staff, addressing any operational issues and ensuring service runs smoothly.
• Handle difficult situations and customer complaints calmly and professionally, finding solutions to maintain guest satisfaction.
• Implement quick and effective problem-solving techniques to resolve issues during service.

Job Specification

• Minimum 2-3 years of experience in a high-volume restaurant or food and beverage outlet, with a proven ability to handle high customer flow.
• Strong skills in engaging with guests, understanding their needs, and delivering personalized service.
• Ability to lead, motivate, and manage a team of waitstaff, ensuring smooth and efficient service.
• Proficient in upselling techniques to boost sales and enhance guest experiences.
• Strong conflict resolution skills, able to handle challenging situations with diplomacy and professionalism.
• Solid knowledge of menu offerings, with the ability to recommend food and beverages confidently.
• Ability to work quickly and effectively, especially during peak hours, without compromising service quality.