Inbound & Outbound Tour Officer

We are looking for a dynamic and customer-focused Inbound & Outbound Tour Officer to manage and coordinate domestic and international tour arrangements. The ideal candidate will be responsible for handling client inquiries, preparing itineraries and quotations, coordinating with suppliers and travel partners, and ensuring the smooth execution of tours from booking to completion.

Key Responsibilities

• Handle inquiries and bookings for inbound and outbound tours.
• Understand clients' travel requirements and recommend suitable tour packages.
• Prepare customized itineraries, quotations, and travel proposals.
• Coordinate with hotels, airlines, transport providers, guides, and other travel suppliers.
• Manage tour bookings, confirmations, amendments, and cancellations.
• Coordinate visa, travel documentation, and other travel-related requirements where applicable.
• Maintain regular communication with clients and provide updates throughout the booking process.
• Coordinate with international partners, Destination Management Companies (DMCs), and local suppliers.
• Ensure smooth coordination of tour arrangements, including accommodation, transportation, sightseeing, and activities.
• Follow up on payments, bookings, and pending confirmations.
• Resolve customer queries and operational issues promptly.
• Maintain accurate records of bookings, clients, quotations, and tour-related documents.
• Assist in developing and promoting tour packages.
• Ensure excellent customer service before, during, and after the tour.
• Perform other duties as assigned by management.

• Bachelor's degree in Travel & Tourism, Hospitality Management, Business Administration, or a related field preferred.
• Previous experience in tour operations, travel consultancy, ticketing, or a related field is an advantage.
• Good knowledge of inbound and outbound tour operations.
• Strong communication and customer service skills.
• Good knowledge of travel destinations, tour packages, and travel procedures.
• Ability to prepare itineraries and quotations.
• Good coordination and negotiation skills.
• Proficiency in MS Office and basic computer applications.
• Ability to multitask and work under pressure.
• Fluency in English is required; knowledge of additional languages is an advantage.
• Strong attention to detail and problem-solving skills.

Preferred Skills

• Experience with travel booking systems and online travel platforms.
• Knowledge of international destinations and travel requirements.
• Strong sales and negotiation skills.
• Ability to handle clients professionally and maintain long-term relationships.
• Flexible, proactive, and willing to work according to tour and client requirements.

The ideal candidate should be energetic, organized, and customer-oriented, with the ability to manage multiple tour arrangements and ensure a smooth travel experience for clients.