Manager Fiber Operation
- Industry Other
- Category General Mgmt. / Administration
- Location Kathmandu District
- Job Level Mid Level
- Salary Nrs. Negotiable Monthly
- Education Level Bachelors
- Desired Candidate Both(Female, Male)
- Experience 4 + years
- Expiry date Sep 30, 2023 (Expired)
- Skills Team Management, Management , Communication skills, Interpersonal, Data mining/warehousing, Operations support systems (OSS)
Job Description
Looking for the candidate with 4 years’ experience in Officer and above level position in the ISP/NSP or Network related industry with a deep understanding of the Operations and Administration, FTTH Network and Customer Service Management: The candidate is expected to:
Fiber Network Operation
- Create Branch Installation, Troubleshoot and Expansion Plan and Target in alignment with business objective
- Achieve Installation and Troubleshoot Target of Branch as per KPI
- Assess local market conditions and identify current and prospective Network Expansion opportunities
- Plan and execute several Fiber Operation Activities
- Coordinate and supervise the day-to-day Installation and Support efforts of the team.
- Stay aware of competing markets and provide reports on market movement and penetration
- Lead Fiber team during Marketing Campaigns for Training and Monitoring of team
Customer Service
- Ensure Customer Complaints are addressed as per the ETR provided by company
- Monitor customer churn rate and decrease it to the prescribed standard
- Execute Customer Retention plans for increasing Referrals
Operation and Administration
Logistics and Inventory
- Monitor Branch’s Logistics and Stock and ensure Physical stock matches with Inventory details in System
- Ensure condition of available Stock is in usable condition
- Coordinate with Central store to fulfill required stock for daily Branch Operation and return damaged goods
Vehicle Management
- Monitor condition of allocated vehicle and report if any repairing required
- Track vehicle movement and control unnecessary movements of the allotted vehicle
- Verify the Fuel consumption of the vehicle and ensure fuel consumption has not tampered
Human Resource and Training
- Fulfill Junior level staff by Interviewing, Recruiting, Onboarding, and Training local candidates
- Address grievances of employees issues promptly
- Retain staff and reduce Turnover
- Monitor staff movement of Branch via System
Others
- Share knowledge with Head office and other branches regarding best practices, competitive intelligence, business opportunities, and need
- Comply with Local bodies with related regulations and laws
- Execute other tasks assigned by the Immediate Supervisor
Job Specification
- Target oriented candidate with proven experience of more than 4 years in Fiber Network Operations
- Candidate with flexibility to work in any Branch office located by Company
- Enthusiastic person having minimum Bachelor’s degree
- Leader having minimum 1 year of experience in Managerial position
- Business maturity, discretion and good judgment are essential qualifications for the role, as are strong communication and collaborative skills as well as a proactive approach
- Highly motivated and ambitious in achieving goals
- Working as per company policies and maintaining proper discipline
- Candidate having own vehicle with valid license can apply
Benefits of Joining Us
- Working in a team environment where initiative and dedication are encouraged.
- An equal opportunity workplace that values diversity and does not discriminate.
- High level of responsibility with opportunities to learn and grow.
- Attractive salary based on experience and qualifications.
- Facilities of Social Security Fund (Pension, Gratuity, and Insurance facilities).
- Attractive Incentive packages and Perks.
- Annual Performance Appraisal System.
- Festival expense allowance.
- Accident insurance.
- Fuel and Maintenance Allowances
This job has been expired
on 2023-09-30
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