Customer Support Representative
- No. of Openings 10
- Industry IT & Telecommunication
- Category Customer Service
- Location Kalikasthan, Kathmandu, Kathmandu District
- Job Level Junior Level
- Salary Nrs. 20k-25k Monthly (Negotiable)
- Education Level Bachelors
- Desired Candidate Both(Female, Male)
- Experience 1 + year
- Expiry date May 16, 2025 (Expired)
- Vehicle License Preferred
- Two/Four Wheeler Require Two-wheeler
- Skills Customer Service, Effective Communication, Effective Time Management, Interpersonal Skills (e.g.: patience, empathy)
Job Description
- Assist in setting up and configuring software at client locations.
- Guide users on how to use the software effectively.
- Troubleshoot issues through phone, chat, or field visits.
- Maintain clear records of support interactions.
- Coordinate with the technical team to report issues and improvements.
- Follow up to ensure customer satisfaction.
Job Specification
- Good communication skills and a patient attitude.
- Basic understanding of software or IT support.
- Two-wheeler and valid license is a plus.
- Willingness to travel for field support.
Perks & Benefits:
- Free meals: Breakfast and lunch provided at the office.
- Fuel cost reimbursement for field visits.
- Friendly work environment with a supportive team.
About Company
At Scodus, our goal is clear: to empower startups and businesses worldwide to achieve their full potential swiftly and efficiently. Through our global Dev-as-a-Service model, we break down barriers and deliver top-notch solutions tailored to your needs. Our dedicated team ensures speedy project delivery and unparalleled service, ensuring that your business thrives in today's competitive landscape.We're not just a software solutions company were your partner in success.
With a focus on innovation and collaboration, we create MVPs, develop cutting-edge products, and foster growth for startups and enterprises alike. At Scodus, we're committed to accelerating your journey to success, no matter where your business takes you. With our team, empower businesses to achieve more with affordable pricing.Tech Proficiency with Team Scodus, Enhancing Business Efficiency
