Position: Training & Development Manager (Recent Job)

Training Leadership (20%)

• Responsible for designing and delivering oral presentations and training courses, writing clear learning objectives, training manuals, work instructions, standard operating procedures (SOPs) and conducting post-learning assessments to evaluate the effectiveness of training programs and progress of the trainee as she/he progresses into the 30/60/90 days of onboarding
• Provide guidance to achieve internal and external training resources
• Lead training initiatives which includes preparing training plans, needs assessments, design and execution of learning solutions in areas such as new hire orientation/onboarding, new system platforms, organizational effectiveness, leadership, and process improvement

Facilitate & Deliver Training (60%)

• Facilitate learning and development tools and resources such as basic and subject matter job skills training, new system platform training and standard operating procedures (SOPs)
• Documents processes and creates work instructions and training material for all support positions
• Using internal and external resources, responsible for the development of training programs, coursework and organizational interventions designed to meet training and organizational development objectives
• Facilitate workshops and resulting action plans with cross-functional groups regarding process improvement topics such as materials flow, goal setting, innovation, brainstorming, etc
• Work with leaders to deliver programs that drive desired behaviors and results through site organization
• Develop and use in-house subject-matter-experts, where appropriate, through train-the-trainer sessions and other developmental programs. Facilitate and conduct train-the-trainer workshops
• Responsible for the day-to-day administration of training resources and suppliers, material preparation, computerized training, program and participant tracking, and the training/education budget
• Plan and coordinate training logistics, including the scheduling of training classes, in an efficient and cost-effective manner that minimizes the impact on operations
• Carry out other projects and duties as requested by leadership

Measure & Plan (20%)

• Develop and maintain training metrics and resources
• Responsible for performing job analysis and task analysis, pre- and post- performance evaluations, and course validation to ensure production / maintenance training is positively influencing performance
• Partners with Customer Support and cross-functional teams to design, develop, test and implement system modifications to improve operational efficiency