Position: Technical Support Executive (Recent Job)

Job Description

• You are choosing to provide after-sales support for software or businesses that specialize in providing customers with support and maintenance
• Logging the queries of customers and employees
• Analysis of call logs in order to discover any underlying issues or trends
• Diagnosing and solving hardware or software faults
• Testing and evaluating new technology
• Performing electrical safety checks on the company’s computer equipment
• Responding to call-outs in a timely fashion
• Filed visit as a part of support and clients genuine requirements
• Installation & configuration of a company’s computer hardware operating systems and applications
• Maintenance and monitoring of computer networks and systems
• Following instructions, either written or in diagram form, in order to set up a system or fix a fault

  Other Specification

  • IT or Engineering background will be an added advantage
  • Language fluency is a must
  • Excellent problem-solving skills
  • The capacity to work well within a team
  • Attention to detail
  • Logical thinking
  • Expert knowledge in how operating systems and software works
  • Interpersonal skills as you will regularly be in contact with colleagues and/or customers
  • The ability to priorities your workload
  • The capacity to clearly explain a technical problem to a customer/colleague
  • Outstanding listening and questioning skills
  • Willing to travel all over Nepal for the support as and when required
  • Support background in IT product and related services will be an added advantage
  • Must have two wheeler with valid license