Position: Service Manager - (Case Heavy Equipment) (Recent Job)
- No. of Openings 1
- Category Engineering
- Job Location 1
- Job Level Senior Level
- Salary Negotiable
- Expiry date Jan 24, 2022 (Expired)
Job Description
- Distribute annual planning, monthly, quarterly, branch-wise.
- Plan for marketing activity to promote AMC service, spare for customer satisfaction in coordination with concerned Department Heads.
- Ensure planning for branch-wise/model-wise training.
- Plan and finalize new upcoming annual targets based on market opportunities and distribute annual targets branch-wise to all service employees.
- Coordinate and ensure AMC targets branch-wise, service engineer-wise per month.
- Plan strategy to target AMC increment, communicate complete annual AMC target & its strategy for achievement with each service engineers.
- Review and analyze the performance of the sub-ordinates against the target and upcoming month's plan and activities.
- Ensure maximization of machine visits by service engineers, follow-up customers for timely service.
- Ensure that the standard service process of working is being followed in the workshop and at the site.
- Ensure the implementation of the planned service process and system in order to increase the efficiency of the service team.
- Ensure customer satisfaction by handling difficult customer complaints.
- Ensure that typical and repetitive problems are being escalated to the top level and timely resolve by escalating them to the principal company.
- Develop long-term sustainability through AMC.
- Ensure defect free machines to the customers from PDI
- Frequent branch visits to solve problems as per requirement.
- Ensure all new machine commissioning details are registered in the CNH portal for warranty eligibility, and timely claim to the principal company.
Job Specification
- At least 5+ years of working experience in the capacity of Service Manager ( Preferred in Heavy Equipment) In-depth knowledge of the automobile market of Nepal.
- Sound knowledge of heavy equipment business process.
- Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization
- Highly creative, innovative, out-of-the-box thinker.
This job has been expired
on 2022-01-24
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