Job Description

• Lead and develop the team in delivering operational services at agreed service levels consistent with company standards
• Supervise daily operations of the department. Address operational issues and concerns in a timely manner, and ensure that that the department’s tasks are executed in a smooth and efficient manner
• Ensure a high level of cooperation/communication/coordination between the Operational team and other departments with all functions in the organization
• Provide performance counseling where necessary, both reactively to improve performance and proactively to foster professional development
• Make / coordinate bookings as and when required and ensure that the booked services are delivered as promised
• Monitor and report on all issues pertaining to the operation, escalating to the Senior Management as and when required
• Generate operational reports for management as needed
• Respond to all urgent incidents reported by field staff, partners or operation officers
• Ensure all guides, tour leaders and relevant parties receive up to date tour information
• Perform duties as per the directions of the Sr. Management
• Safeguarding of Company assets