Reservation Manager/Ticketing Officers
- No. of Openings 5
- Industry Tourism and Hospitality
- Category Hospitality/ Travel/ Ticketing/ Tour
- Location Battishputali, Gaushala, Kathmandu, Kathmandu District
- Job Level Senior Level
- Salary Nrs. Monthly (Negotiable)
- Education Level Bachelors
- Desired Candidate Both(Female, Male)
- Experience 4 + years
- Expiry date Sep 01, 2025 (Expired)
- Vehicle License Required
- Two/Four Wheeler Require Two-wheeler
- Skills Basic Computer Course, , Team Work, Ability to perform under pressure, ability to work hard, Ability to work independently and also in a group, Able to multitask, Administrative Operations, Travel and Tourism
Job Description
Job Summary:
The Reservation Manager / Ticketing Officer is responsible for handling all aspects of airline ticket reservations and sales. This includes communicating with clients, booking and issuing tickets, managing group PNRs, coordinating with airlines, and ensuring excellent customer service. The role involves supervising junior ticketing staff (if Manager Level), and maintaining accurate records of bookings, margins, and pending inquiries.
Key Responsibilities:
- Handle domestic and international flight reservations and ticket issuance.
- Coordinate with clients (corporate and individual) to confirm booking details and preferences.
- Use GDS systems (Galileo, Sabre, Amadeus) to search, book, and issue tickets.
- Manage group bookings and seat allocations.
- Maintain accurate records of ticket sales, purchase costs, and profit margins.
- Follow up on pending fare quotes and convert them into bookings.
- Ensure all airline rules, fare conditions, and refund policies are properly followed.
- Assist in fare calculations, re-issuances, cancellations, and refunds.
- Support marketing efforts by reaching out to old or potential clients.
- Prepare daily, weekly, and monthly sales reports.
- Supervise and guide ticketing staff (if Manager Level).
Job Specification
Qualifications & Experience:
- Bachelor’s degree in Travel & Tourism, Hospitality, Business, or a related field.
- Minimum 2–5 years of experience in ticketing/reservations (Manager level: 5+ years preferred).
- Knowledge of GDS systems like Sabre, Amadeus, or Galileo.
- Experience with corporate ticketing and group PNRs is a plus.
Skills & Competencies:
- Excellent knowledge of airline fare structures, rules, and refund policies.
- Strong communication and interpersonal skills (written and verbal).
- Proficiency in Microsoft Excel, Google Sheets, and email tools.
- Customer-oriented with a problem-solving attitude.
- High level of accuracy and attention to detail.
- Ability to multitask and handle time-sensitive requests.
- Leadership and team management (for Manager level).
Other Requirements:
- Flexible to work in shifts or weekends as needed.
- Ability to work under pressure and meet deadlines.
- Sound understanding of the travel industry and market trends.
About Company
Rasbita International Travel and Tours, established on August 10th under registration number 55202/6566, is a distinguished travel service provider...
Rasbita International Travel and Tours, established on August 10th under registration number 55202/6566, is a distinguished travel service provider committed to excellence in the travel and tourism industry. Since our inception, we have been dedicated to offering seamless and efficient travel solutions, with a primary focus on flight ticketing. Our accreditation as a member of the International Air Transport Association (IATA) in 2015 further underscores our commitment to industry standards and global service excellence. As one of Nepal’s top 10 travel agencies, we have consistently demonstrated outstanding performance, earning prestigious recognitions such as the Sabre Travel Agency Award (June 19, 2024) and the Air Arabia Outstanding Performance of the Year (2018). These accolades reflect our unwavering dedication to superior customer service and operational excellence. In addition to our core expertise in airline ticketing, we have been providing remittance services for an extended period, ensuring secure, reliable, and efficient international money transfers. As part of our strategic expansion, we are diversifying our service offerings to encompass a comprehensive range of travel-related solutions, including: • Travel consultancy • Tour packages • Travel insurance • Currency exchange • Transportation services • Hotel bookings • Sightseeing tours • Holiday packages • Train ticket services At Rasbita International Travel and Tours, we are committed to building a sustainable travel enterprise that prioritizes customer satisfaction, service excellence, and innovation. Our mission is to deliver unparalleled travel experiences that exceed expectations and create lasting memories. Our vision is to establish ourselves as the leading travel company in the region, recognized for integrity, reliability, and personalized service. We aspire to inspire and empower travellers, fostering a deeper appreciation for diverse cultures and global connectivity. With a steadfast focus on growth, innovation, and service excellence, Rasbita International Travel and Tours continues to evolve, ensuring that every journey we facilitate is seamless, enriching, and transformative. Together, we are shaping the future of travel—one journey at a time.
