Position: Operation Manager (Premium Job)

No. of Openings 1
Category General Mgmt. / Administration
Job Location Sitapaila
Job Level Senior Level
Salary Negotiable
Education Level Bachelors (Bachelor's Degree)
Desired Candidate Both(Female, Male)
Experience 2 + years
Expiry date Jul 15, 2022 (Expired)
Vechicle License Motorcycle, Scooter, Moped
Two/Four Wheeler Require TWO-WHEELER
Skills Computer skills, Communication skills, Reporting

Job Description

Manage Back office and call center team
Prepare and store official documents like contract, agreements etc.
Maintain or improve level of end to end Customer satisfaction.
Handle the grievance of customers and merchants.
Facilitate newly onboarded merchants after onboarding on Product and Deals upload, Order Processing from Customer to Merchants.
Monitor sales report, customer reviews and product/deals database to identify potential product issues and take appropriate corrective action.
Implementing systems to avoid situations of over-stocking, out-of-stock, delays or partial shipments, expired Offer and deals.
Develop strong relationships with Merchants and Customers- maintain cordial relations with existing/ new merchants and customers.
Keep a track and follow up of pending payments and settlements with Merchants.

Job Specification

Bachelor’s or Masters Degree in Operations Management or related field.
Experience in ecommerce and marketplace management, operations, and leadership.
Understanding of general finance and budgeting, including profit and loss, balance sheet, and cash-flow management.
Ability to build consensus and relationships among managers, partners, employees, merchants and customers.
Excellent communication skills.
Solid understanding of financial management.
Ability to manage merchant after onboarding, customer reviews, smooth order processing for customers and Godeals Services (Deals, Products and Offers).

This job has been expired on 2022-07-15

About Company

Godeals Pvt Ltd is a new startup initiated by renowned business group of Nepal with global exposure with a vision of revolutionizing the customer experience ...