Position: Assistant Front office Manager (Premium Job)
- No. of Openings 2
- Category Hospitality
- Job Location Kantipath, Kathmandu, Kathmandu District
- Job Level Junior Level
- Salary Negotiable
- Education Level Bachelors (Hotel Management)
- Desired Candidate Both(Female, Male)
- Experience 1 + year
- Expiry date Mar 30, 2023 (Expired)
- Skills Administrative, Analytical, Team Management, Computer skills
Job Description
- In the absence of Front Office manager or Resident Manger take charge of the operations of Front office Department.
- Primarily reporting to Front office manager.
- Ensures guests have a smooth – running stay at the hotel.
- As the Assistant Front Office Manager, one should act as the bridge between the front and the back office. While coordinating the operation, you will also ensure that all guests experience a fantastic stay.
- Ensure Customer Satisfaction and handle Guest Feedback, Social Media Review and related concerns.
- Responsible for handling Financial Performance (Up selling, Room Revenue, Operation Auditing).
- Responsible for managing and motivates the Front Office team in order to provide a high standard of service for customers.
- Responsible for Welcoming guests and foster customer loyalty through his/her friendly manner.
- Responsible for developing high quality relationships with guests throughout their stay.
- Responsible for handling any guest complaints or contentious issues that cannot be settled directly by team members and provides a fast solution.
- Responsible for overseeing and supervising guest arrivals and departures with the front office executive and duty managers.
- Ensure that personalized service is offered to each and every guest.
- Ensures that the pricing policy and internal audit procedures are duly applied.
- In charge of reviewing arrival list for all arrivals and VIPs to check room allocations, amenities and special requests.
- Play a part as needed in the interviewing and hiring of employee team members with appropriate skills.
- Identifies the developmental needs of hotel staff and provide coaching, mentoring to improve their knowledge or skills as required.
- Integrates and trains employees, providing support for skills development.
- Make sure that all front desk employees are well presented (uniforms, personal hygiene etc), and also punctual.
- Make sure that the workplace remains clean and tidy
- Make sure that team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events.
- Have a good knowledge of all systems and standard operating procedures of front office.
- Make sure that guest documentation and information is available and up-to-date.
- Responsible for scheduling front desk meeting to identify and resolve operational issues, accounting variances, and housekeeping discrepancies.
- Identify process improvement to achieve financial and service goals.
- Responsible for planning shift schedule and duties based on business forecast.
- Provide feedback to the team members on their performances and improvements
Job Specification
- Education level: Bachelors
- Work Experience: 1.5 years in same post
This job has been expired
on 2023-03-30
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About Company
With a history of over 30 years, Barahi Hospitality & Leisure is proud to announce its soon-to-open property in the heart of Kathmandu. Hotel Barahi ...
With a history of over 30 years, Barahi Hospitality & Leisure is proud to announce its soon-to-open property in the heart of Kathmandu. Hotel Barahi Kathmandu is looking for enthusiastic, self-motivated individuals for the following posts
