Waiter Captain (Service Captain)
- No. of Openings 1
- Industry Hospitality
- Category Food/Beverages
- Location Lazimpat and Jhamsikhel
- Job Level Mid Level
- Salary Nrs. Monthly (Negotiable)
- Education Level Intermediate (+2)
- Desired Candidate Both(Female, Male)
- Experience 1 + year
- Expiry date Jan 25, 2026 (Expired)
- Skills Coordination, Collaboration, Monitoring, Team Management, Communication skills, Leadership, Problem Solving, Conflict Resolution, Attention To Detail
Job Description
The Waiter Captain at Mughal Empire is responsible for leading the service team on the restaurant floor, ensuring exceptional guest experience through efficient service, staff supervision, and adherence to the restaurant’s service standards. The role combines hands-on service with team leadership to maintain the elegance and hospitality associated with Mughal Empire.
Key Responsibilities
- Supervise and coordinate waiters and service staff during shifts
- Ensure guests receive prompt, courteous, and high-quality service
- Greet and seat guests, explain the menu, and assist with food and beverage recommendations
- Take and monitor orders to ensure accuracy and timely service
- Handle guest queries, feedback, and complaints professionally
- Ensure proper table setup, cleanliness, and overall dining area presentation
- Train new service staff on service standards, etiquette, and menu knowledge
- Coordinate with kitchen and bar staff for smooth service operations
- Monitor staff grooming, punctuality, and discipline
- Assist in closing duties, billing, and cash handling when required
Job Specification
- Minimum Higher Secondary (+2) completed; hospitality training preferred
- 2–4 years of experience in restaurant service, with at least 2 years worked as captain
- Strong knowledge of food service, menu presentation, and guest handling
- Excellent communication skills in English and local language(s)
- Good leadership and team-management skills
- Pleasant personality with professional grooming standards
- Ability to work in shifts, including weekends and holidays
Skills & Competencies
- Leadership and staff coordination
- Customer service excellence
- Problem-solving and conflict handling
- Time management and multitasking
- Attention to detail
What We Offer
- Competitive salary and service charge
- Career growth opportunities
- Supportive and professional work environment
- Staff meals and other benefits as per company policy
This job has been expired
on 2026-01-25
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